Receive error printing always, but works.

[cocokola]

Please answer the following questions for yourself before submitting an issue

• Filters were updated before reproducing an issue
• I checked the knowledge base and found no answer
• I checked to make sure that this issue has not already been filed

AdGuard version

4.6.3

Environment

• OS version:
• Device:
  Android 14z s24 ultra

HTTPS filtering

• yes, I do

Root access

• yes, I have it

Integration with AdGuard VPN

• yes, I do

Routing mode

Local VPN

Ad Blocking

AdGuard Base filter

Privacy

No response

Social

AdGuard Social Media filter

Annoyances

No response

Security

No response

Language-specific

No response

Other

AdGuard DNS filter

Which DNS server do you use?

DNS protection disabled

DNS protocol

Regular

Custom DNS

No response

What Stealth Mode options do you have enabled?

No response

Issue Details

Steps to reproduce:

1. Print anything. I'm printing ho 9110 deskjet
2. Check notifications from print spooler
3. Service name is print spooler, but unable to bypass this on app management. If it's not shown.
4. Note: formfill doesn't match beta options, difficult to ensure I've captured config.
   

Same time as screen shot with error.

Thank you!

Expected Behavior

No error producer, at best add the service to bypass local vpn

Actual Behavior

Error shown in notifications.

Screenshots

Screenshot 1

Additional Information

Unable to upload logs, too big. I'll try to capture it again.

[ESurina]

In order to troubleshoot this issue, we need to get your application logs.
You could upload them to Google disk and then send us the link.

[cocokola]

I sent the logs through the app via this email. Otherwise, here they are again. https://drive.google.com/file/d/1qc3G377EtbSJm5wJ7Pe1vU59mogAD8UW/view?usp=drivesdk

…

On Wed, Sep 18, 2024, 5:11 AM ESurina ***@***.***> wrote: In order to troubleshoot this issue, we need to get your application logs. You could upload them to Google disk and then send us the link. — Reply to this email directly, view it on GitHub <#5463 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ACLTLQJKQW4Q4TIV3TZUNITZXFGVVAVCNFSM6AAAAABOIFP42CVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGNJYGA3DAMJSGA> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[ESurina]

Please, tell me which version of Print Spooler you have installed.

[cocokola]

I'm sorry, how can i get the version info especially if it is a system process? I am using hp smart printer, current version published to store. Can you help me help you? Samsung print service plug in Version 3.10.240620 Hp smart Version 17.25.0.4906 That's all i can find.

…

On Tue, Oct 1, 2024, 9:41 AM ESurina ***@***.***> wrote: Please, tell me which version of Print Spooler you have installed. — Reply to this email directly, view it on GitHub <#5463 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ACLTLQLXE3HPJFU4MQP22K3ZZKYA3AVCNFSM6AAAAABOIFP42CVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGOBWGE4DGNZRGI> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[ESurina]

Go to settings -> Apps -> Tap on icon above the list, which opens screen Filter and sort -> Enable Show system apps -> Find Print Spooler and tap on it -> At the bottom of the screen there is a version of the app.

[ESurina]

Try adding com.android.printspooler to the exclusions. Here's how to do it:

1. Launch AdGuard
2. Go to Settings -> General -> Advanced -> Low-level settings -> Excluded apps
3. Add com.android.printspooler there and save changes

[ESurina]

If the problem happens again, please re-open the issue.