AdobeDocs/photoshop-api-docs

/documentManifest API throwing an error for PSD files larger than 100 MB.

Closed this issue · 5 comments

achal648 commented

I am getting the below error when trying the API with PSD files larger than 100 MB, but for smaller files, it is working perfectly.

{
"input": "files/xyz.psd",
"status": "failed",
"created": "2020-10-06T06:59:01.852Z",
"modified": "2020-10-06T06:59:11.854Z",
"errors": {
"code": 500,
"title": "PIE has thrown an exception",
"type": "InternalServiceError"
}
}

Is there any size limitation?

johnleetran commented

Hello @achal648, 100MB should not be a problem. Are you trying to generate layer thumbnails with the documentManifest call? If so, could you check if you have PDF or Illustrator smartObjects? We currently have a known bug that is unable to correctly generate renditions with PDF or Illustrator smartObjects.

achal648 commented

Thanks, @johnleetran for the prompt response. I was not trying to generate layer thumbnails, just the layer info. I tried with a few larger files and I got a response for one of them, but still failing for the rest. So size is definitely not an issue. Is there any way that I could generate just the layer info for PSD files which have illustrator smartObjects?

johnleetran commented

hmmm...you should be able to generate just the layer info even with an illustrator smartObject. For example,

curl -H "Authorization: Bearer $token" -H "x-api-key: $api_key" https://image.adobe.io/pie/psdService/documentManifest -d '{
  "inputs": [
    {
      "href": "https://jotran-pie-in-the-sky-automation.s3.amazonaws.com/psd/astro-stars.psd",
      "storage": "external"
    }
  ]
}'
achal648 commented

Still getting the same response.

curl -H "Authorization: Bearer $token" -H "x-api-key: $api_key" https://image.adobe.io/pie/psdService/documentManifest -d '{
  "inputs": [
    {
      "href": "files/sample.psd",
      "storage": "adobe"
    }
  ]
}'

"outputs": [
        {
            "input": "files/sample.psd",
            "status": "failed",
            "created": "2020-10-07T04:59:27.345Z",
            "modified": "2020-10-07T05:00:40.989Z",
            "errors": {
                "code": 500,
                "title": "PIE has thrown an exception",
                "type": "InternalServiceError"
            }
        }
    ]
johnleetran commented

@achal648 Thanks for you patients, we have deploy a fix to at least get you a manifest PSD with AI or PDFs.

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