Order confirmation email is not sent for some payment methods

Question

Order confirmation email is not sent for some payment methods

ukasiu opened this issue 3 years ago · 6 comments

ukasiu commented 3 years ago

Describe the bug

I found out that email confirmation email (order_conf) is sent for card payments but not for blik and dotpay

Expected behavior
order confirmation email is sent regardless of payment method

Answer 1 · 2021-09-14T07:08:08.000Z

Hi @ukasiu

Thanks for raising this issue. Could you please specify the prestashop version and the adyen module version you're currently using?

Best Regards,
Jean
Adyen

Answer 2 · 2021-09-14T07:37:54.000Z

Hi @Morerice,

PrestaShop: 1.7.7.7
Adyen Module: 3.7.1

Best,
Łukasz

Answer 3 · 2021-09-14T14:05:06.000Z

@Morerice I checked again today and it actually works with BLIK, but doesn't work with DotPay (and also BLIK via DotPay).

Answer 4 · 2021-09-22T12:24:06.000Z

Hi @ukasiu

Apologies for my late reply. We have created an internal ticket to further investigate this DotPay issue.
At first glance this seems something related to the adyenofficial::hookActionEmailSendBefore function, since this function is used to block the order_conf email in some cases.

Best regards,
Jean
Adyen

Answer 5 · 2021-09-23T08:31:42.000Z

Hi @Morerice ,

it is correct not to send this email immediately, as DotPay payments take some time to complete, but they should be send later when payment is confirmed (by redirect or notification).

Best,
Łukasz

Answer 6 · 2023-09-21T13:07:50.000Z

Dear reporter, we would like to notify you that the Adyen x Prestashop integration has received a full overhaul. From October 1st 2023, we will offer a full featured, new integration that has been built from scratch. Thank you for your product feedback. We will take your suggestion into consideration and prioritize accordingly. If you are experiencing any ongoing issues with this integration please contact Adyen Support and we will make sure you will get the answers you need to get going.