Blocked by AV (Antivirus, Malwarebytes)
Opened this issue · 3 comments
Quick summary
Hi, I clicked to download the Windows version. Malwarebytes blocked it:
When I click to "Continue to this website" I am redirected to a url that looks like this: /undefined
It refreshes, and nothing happens.
Please advise
Thanks
Steps to reproduce
Not able to start it yet
What you expected to happen
I expected it to start my download
What actually happened
I was blocked and I have no link to move forward with
Impact
One
Available workarounds?
No and the app is unusable
Platform
No response
Logs or notes
No response
Hi @RuneEll . Thanks for reporting that issue! Could you please try those actions?
- Check if your Malwarebytes plugin is up to date
- Try adding an exception for cdn.a8c-ci.services
If those helped, would you consider reporting it to Malwarebytes as a false positive, similar to https://forums.malwarebytes.com/topic/200068-please-read-before-posting-a-possible-fp/?
A user reported a similar issue in 8374397-zen with the cdn.a8c-ci.services domain.
Malwarebytes blocked the cdn.a8c-ci.services domain.
This is with the Studio app for Apple Silicon.
Support References
This comment is automatically generated. Please do not edit it.
- 8374397-zen