A bug to my Mac M1
Closed this issue · 10 comments
Describe the bug
i just want to upload a file in order to run the app but it said it has fatal error and freeze immediately
To Reproduce
Steps to reproduce the behavior:
- Go to file
- Click on open file
- Scroll down to add file
- See error
Expected behavior
please fix it as soon as possible
Screenshots
Environment information
- Operating System: [e.g. Windows 11 x64, macOS Monterey 12.6, Ubuntu 22.04 x64]
- Wordless Version: [e.g. 2.3.0]
Additional context
Add any other context about the problem here.
Which version of Wordless do you use? And what are the error messages (please paste them here)?
Please copy and paste the error messages here.
https://drive.google.com/file/d/1iurZAiBBdgbAvQhs-qJC0J1erUPvM1Lx/view?usp=sharing
I did record it here, hope it might help
When a fatal error occurred, there should be a dialog prompted out which would tell you where the problem is.
Maybe that dialog is not raised to top on macOS for some reasons and is put under other windows, try switching through the Wordless icon on the taskbar.
Or, would you mind sending me your corpus file for analysis? For example, through Google drive link.
And I noticed that you are trying to import a .docx Word document file, then there is a high chance that the problem is related to the 3rd-party library python-docx which is used by Wordless to process .docx files. I've received similar feedbacks from other users, but unfortunately, this library has been unmaintained for a long time, which means that this bug is highly unlikely to be fixed even if I raise the issue on its repository.
Anyway, importing non-txt files (.docx, .xlsx, .pdf) is only provided as a convenient function to users, but it is NOT RECOMMENDED to directly import .docx or .pdf files. Under the hood, Wordless would try converting these rich texts and removing unrelated formatting things for you, which, of course, would not work as you expect sometimes.
So, the recommended way is that you convert the .docx file to .txt file (simply using Microsoft Word for example) and decide by yourself which part of the .docx should be discarded (e.g. headers, footers, pictures, tables) and then import the .txt file into Wordless. Then everything should be OK.
Unfortunately, it still happens the same when i converted it into .txt file, i will send the file right here to you to check, hope it would help!
https://drive.google.com/file/d/1UxXluMAIppk1SU-8PI4zvCzHZQZeHu_V/view?usp=sharing
By using Wordless 3.0.0, the file you've sent me could be successfully added and opened (tested on Windows 11 / OS X 10.9 / macOS 12). So, I could not reproduce this issue, could you please re-verify and check again? (e.g. The file you sent me is encoded in UTF-8 without BOM, which is good for compatibility, but what about your original corpus file?)
If the issue still exists, you need to provide the detailed error messages for me to look into it.
I reopened it today and eventually it works great! thank you for your support, love your app!
Just a note here: Wordless 3.3.0 has been released. It fixes a problem that some dialogs (e.g. the fatal error dialog) do not stay on top of the main window of Wordless so that the user could not see the error message or close the window on macOS (so it looks like that program just freezes or hangs forever).