Can't restore a Liquid wallet from seed
Opened this issue · 4 comments
Description
I created a Liquid wallet on an Android device, and for some reason I would like to use the same wallet but on an iOS device. It seems I can't restore it though.
Version
3.3.6 (Android is 3.3.6 too)
Steps to reproduce
Open Green on iOS, tap "restore wallet", input the 24 words mnemonic and tap "restore".
Expected behaviour
I should be able to restore my wallet, or at least have more precise information about why it fails.
Actual behaviour
It fails with a "login failed" message
Screenshots
(yes I know my phone is in chinese, but believe me it means "login failed")
Device or machine
iPhone 6S
iOS 13.4.1
Additional info
Hi, are you sure that you are trying to restore your Liquid wallet from the Liquid network?
This kind of error happens if you try to restore a Liquid wallet under the Bitcoin network. Here's a quick guide to switch network.
Hi, it could have been that yes, but I just did it again and I'm sure I switched to Liquid. Any other thing that I could have got wrong?
Are you sure you are inputing the mnemonic of your Liquid wallet under the Liquid network?
Login fails usually when no Green multisig wallet exists on a given network for the mnemonic you're trying to restore.
You could try logging in with your Android device open Green->Log in to your Liquid wallet-> Settings-> Mnemonic, and compare that mnemonic with the one you are trying to input on Green iOS under the Liquid network.
If the issue still persist, please open a ticket with our support channel by sending an email to info@greenaddress.it please specify in the email a watch-only username associated with the wallet you're trying to restore, or any 2FA method active on this wallet.
Hi, I double checked that the mnemonic I try to restore is the same than the one on my android device, and it is.
I will try to find another android phone and see if I can restore my wallet on it. If nothing works I'll send an email, thanks!