code: 1013 Unable to retrieve access token
netsmith opened this issue · 5 comments
Describe the bug
Homebridge.io fails to connect to the camera. The camera is working fine via the EZViz app.
Debug Output
[12/08/2022, 13:52:19] [EZVIZ] { meta: { code: 1013, message: '请输入正确的用户名或密码', moreInfo: null } }
[12/08/2022, 13:52:19] [EZVIZ] Unable to retrieve access token.
To Reproduce
Above error message comes up on every reboot.
Steps to reproduce the behavior:
Reboot?
Please answer these questions before submitting this issue:
On what device are you running homebridge: Raspberry Pi 4
On what iOS version are you having issues: not related to iOS. The error is on the pi. I check Homebridge from both iOS 15.6, MacOS 12.5, windows etc
What camera types are having issues: CS-CTQ2c
Does this issue occur consistently or randomly: Consistently
If applicable, what was the last version that worked properly: None
I don't know why the message is in Chinese my location is UK
I am not using 2FA
Actually I've made progress, turns out when I set up the phone I used my phone to register and not my email. So adding my email to my EZViz account via the profile in the app got rid of the error messages.
No errors now but my issue is that although the camera now appears in Home app, it is just black and says "No response"
[12/08/2022, 15:01:08] ---
[12/08/2022, 15:01:08] Loaded plugin: homebridge-ezviz@1.0.2
[12/08/2022, 15:01:08] Registering platform 'homebridge-ezviz.EZVIZ'
[12/08/2022, 15:01:08] ---
[12/08/2022, 15:01:13] [EZVIZ] Initializing EZVIZ platform...
[12/08/2022, 15:01:13] [EZVIZ] Initializing child bridge 0E:32:8E:62:CD:66
[12/08/2022, 15:01:18] [homebridge-ezviz] Launched child bridge with PID 20711
[12/08/2022, 15:01:18] Registering platform 'homebridge-ezviz.EZVIZ'
[12/08/2022, 15:01:19] [homebridge-ezviz] Loaded homebridge-ezviz v1.0.2 child bridge successfully
[12/08/2022, 15:01:19] Loaded 1 cached accessories from cachedAccessories.0E328E62CD66.
[12/08/2022, 15:01:19] [homebridge-ezviz] Configuring accessory Yard Cam
[12/08/2022, 15:01:19] Homebridge v1.5.0 (HAP v0.10.2) (homebridge-ezviz) is running on port xxxxx.
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