CityOfBoston/digital

Group Management not working as expected

g-grozier opened this issue · 16 comments

g-grozier commented

Gretchen (102214) goes into Group Management and searches for groups she can manage (FHESALESFORCE, I'm in the SG_AB_GRPMGMT_FHESALESFORCE group). No results found. I think the groups I manage should be listed.
Screenshot 2022-03-23 083242
Phil C had same issue last week and some sort of tweak was done to fix it. Not sure if also done for Rashad D (133406) who had similar experience. Would like to find root cause and address (not have individuals complaining as they discover this!)

rachelsater commented

@g-grozier Hi, is this the priority over the Identity work Phil is currently doing?

rachelsater commented

Ok thanks! Phil will start looking into this today and will get back to you with any questions. Also, this will potentially push back the Identity work.

g-grozier commented
rachelsater commented

fab!

Can you please add Phil to the Group test and prod environments so he can triage?

phillipbentonkelly commented

My account IDs
TEST Env: 40000093
PROD Env: 40001390

phillipbentonkelly commented

I am not in that group, I can't just give myself access them.

Those accounts below:

PROD
image

TEST
image

I need to be added to these on PROD and TEST so I can test better by myself ... you can take me off after

  • SG_AB_FHESALESFORCE
  • SG_AB_GRPMGMT_FHESALESFORCE
g-grozier commented
phillipbentonkelly commented

Which users are these (IDs)? and what was the change you did to Phil C account

g-grozier commented
phillipbentonkelly commented

@g-grozier

OK, we don't have access to TrackIt, would you be able to share what it says?

I took at look at PROD & TEST

  • Rashad is missing both SG_AB_FHESALESFORCE and SG_AB_GRPMGMT_FHESALESFORCE groups in PROD and TEST
    image
    image
  • Gretchen you have SG_AB_GRPMGMT_FHESALESFORCE in PROD but are missing SG_AB_FHESALESFORCE;
    image
    in TEST you are missing both
    image
    ... you should have your accounts updated with the missing groups on those environments and try again

In the app, Group Search only returns groups you have access to or can manage ... so if you're not in them it won't return anything

g-grozier commented

@davidrkupton told me he updated the TrackIT - so he should be able to tell you what he wrote.
I am in the SG_AB_GRPMGMT_FHESALESFORCE group in Prod and that is where I need to work and where I am reporting the issue

davidrkupton commented

@davidrkupton told me he updated the TrackIT - so he should be able to tell you what he wrote. I am in the SG_AB_GRPMGMT_FHESALESFORCE group in Prod and that is where I need to work and where I am reporting the issue

I dont have access to trackit either, no-one at all in Digital does, in I was talking about our tickets in Github, principally this ticket.

g-grozier commented

Peter put me in the SG_AB_SALESFORCE group and after LDAP sync, I can see it in my Group Management area.

davidrkupton commented

This issue has been transferred to #601