CrisisCleanup/crisiscleanup-4-web

Phone System Not functional for Outbounds: Major Issue

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Description

I took calls for first time I've taken calls in a while. Not a single call arrived, and outbound calls will not work. How are our phone volunteers not rioting? There are 13 callbacks in the queue. None of them are going out.

  • With 13 calls in the callback queue, outbound calls are simply not serving or connecting.
  • When you click on the "Remaining Callbacks" there is no option to just click a button to call the person.
  • When you try to copy a phone number from the "Remaining Callbacks" screen, the screen disappears on click; before you can copy the phone number.
  • The Manual Dialer does not connect, even when I type a phone number.
  • Changing your phone number on the phone page does not actually save anything.
  • Also, when putting a case in the incorrect incident through /phone, the system does not prompt you which incident is correct.

Expected Behavior

Current Behavior

Screenshots

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Steps to Reproduce

Tasks