DevComputaria/CangaceiroDevVagas

[Remoto] Support Engineer (N1) na OSF Digital

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pauloravi commented

Vaga Remota

OSF Digital

Somos uma empresa líder em soluções de comércio global e transformação digital que fornece tecnologia, consultoria, implementação e serviços de gerenciamento de loja online, ajudando as marcas a superar os desafios presentes no ambiente digital mundial em rápida mudança. Hoje somos um dos maiores parceiros independentes da Salesforce

Descrição da vaga

Drive Client engagement by using the best communication channel (tickets, screen-shares, email);
Collaborate with customer teams to resolve clients’ issues that span across multiple teams;
Work on platforms with one-to-many transactional engagements with the customer;
Facilitate conference calls where multiple internal or external teams are pulled together to resolve a client escalation;
Log bug reports with clear steps to reproduce the problem and include workarounds where available;
Raise feature requests and product documentation issues;
Independently operate within daily support routines and processes;
Consistently deliver advanced quality throughput and client outcomes;

Local

Remoto

Requisitos

  • 1-3 years of experience in a Customer Support role;
  • Teamwork oriented with demonstrated experience in listening and active listening, collaboration, cooperation, and idea exchange;
  • Demonstrated adaptability skills, problem-solving, creativity, time management, and attention to detail;
  • Team player and resilience when handling complex cases;
  • A proactive attitude and sense of urgency to get things done;
  • Experience with Customer Support metrics and goal establishment such as Time to First Response, Time to Resolution, SLA, etc;
  • Experience in troubleshooting;
  • Advanced English;

Would be a plus if you have:

  • Experience with Atlassian products;
  • Experience with Slack, Microsoft Teams;
  • Knowledge of HTML applications;
  • Knowledge of Javascript applications;
  • Knowledge of Salesforce products;

Benefícios

  • Plano de saúde
  • Seguro de vida
  • VR de R$ 1300/mês
  • Bônus educação
  • GymPass
  • Treinamento
  • Plano de carreira

Diferenciais:

  • Vaga 100% Home office
  • Atuação com time global

Contratação

  • Contratação CLT

Como se candidatar

Por favor envie um email para paulo.ravi@osf.digital com seu CV anexado - enviar no assunto: Support Engineer GitHub

Tempo médio de feedbacks

Costumamos enviar feedbacks em até 10 dias após cada processo.

Labels

Alocação

  • Remoto

Regime

  • CLT

Nível

  • Júnior
  • Pleno