FrameworkComputer/SoftwareFirmwareIssueTracker

BIOS 03.16 not waking from sleep

Closed this issue · 1 comments

Device Information

System Model or SKU

Please select one of the following

  • Framework Laptop 13 (11th Gen Intel® Core™)
  • Framework Laptop 13 (12th Gen Intel® Core™)
  • Framework Laptop 13 (13th Gen Intel® Core™)
  • Framework Laptop 13 (AMD Ryzen™ 7040 Series)
  • Framework Laptop 13 (Intel® Core™ Ultra Series 1)
  • [ *] Framework Laptop 16 (AMD Ryzen™ 7040 Series)

BIOS VERSION 03.16

Please provide the bios version.

Windows:
Open a command terminal as administrator:
wmic bios get SMBIOSBIOSVERSION

Linux:
Open a terminal and run the following command
sudo dmidecode --string bios-version

DIY Edition information

If you are experiencing an issue on a DIY system, Please also fill out the memory and storage devices you are using.

Memory: Manufacture and SKU crutial 48GB
Storage: Manufacture and SKU skhynix 1tb

Port/Peripheral information

If you are experiencing an issue with a peripheral or an expansion card/port please fill out the following information:

  • Peripheral vendor and name.
  • Port the Peripheral was connected to. Please see the following for port numbering: Laptop 16 or Laptop 13
  • Device or expansion card attached to the Adjacent port to the port that is having the issue.
  1. [ Fill In device / expansion card ]
  2. [ Fill In device / expansion card ]
  3. [ Fill In device / expansion card ]
  4. [ Fill In device / expansion card ]

The following are for Laptop 16 only.
5. [ Fill In device / expansion card ]
6. [ Fill In device / expansion card ]

Standalone Operation

Are you running your mainboard as a standalone device. Is standalone mode enabled in the BIOS?

  • Yes
  • No

Describe the bug

laptop does not wake from sleep, power button pulses white, keyboard iluminated, display blank, power button press does nothing, clicking trackpad or keyboard also does nothing

Steps To Reproduce

Steps to reproduce the behavior:

  1. have the laptop awake and working
  2. close the lid
  3. open the lid
  4. press power button or keyboard or mouse
  5. does not wake
  6. have to press and hold the power button to hard shutdown

Expected behavior

A clear and concise description of what you expected to happen.

Screenshots

If applicable, add screenshots to help explain your problem.

Operating System (please complete the following information):

  • OS/Distribution: Windows 11
  • Version: 24H2

Additional context

Add any other context about the problem here.
working fine before updating the bios

May I know which driver bundle version do you use? What is the graphic driver version?