Unable to receive push Notifications: error "DeviceTokenNotForTopic"
oleg-rocks opened this issue · 2 comments
I have added all the necessary code from the documentation to set up ф device and register for remote push notifications, but I don't receive a push notification every time another user sends me a message in the chat.
In the Push logs, I found the following message:
"publishing the message failed. code = "400"; error = "DeviceTokenNotForTopic"; device is disabled"
What could be the cause of this error? I suspect the issue lies somewhere in our settings. I would appreciate your help in identifying the cause if you have encountered such an issue before.
Hi @kirsanov-dev,
For Push Notifications related questions, since it involves the backend as well, we recommend opening a ticket on support here: https://getstream.io/contact/support/
Meanwhile, you can also share the snippet of your code when do you add the device and remove the device to see if we can see something wrong.
Best,
Nuno
I'm closing this one for now. Let me know if Support was able to address your issues.
Best,
Nuno