Cannot sign in using Google, dashboard lost authorisation to use Data Hub connectors

Question

Cannot sign in using Google, dashboard lost authorisation to use Data Hub connectors

Closed this issue a year ago · 3 comments

Hi,

We have been using the data hub connectors for a few weeks now. All our dashboards just crashed and lost authorisation to use the connectors. I cannot log in on the website or looker studio anymore. We are getting an authorisation issue. If i try to use Google to log in, nothing happens and I cannot get a code to reset my password to the gmail account I used.

Answer 1 · 2023-01-17T11:21:12.000Z

Hi, I have the same issue!

Answer 2 · 2023-01-17T14:11:49.000Z

I can login now but my data sources are gone.

Answer 3 · 2023-01-18T08:35:45.000Z

Hi,

Thanks for your message.
Due to a technical issue beyond our control, the Data Hub and associated Looker Studio connectors were unavailable from 16 jan. 17:00 CET until yesterday 17 jan. 16:00 CET. The issue has been resolved, but unfortunately the issue resulted in the data credentials becoming unusable for a part of our free users.

Yes, I am experiencing issues with my Looker Studio Dashboard
• Update the data sources used in the Looker Studio dashboards and create new credentials
No, I don't experience any issues
• In that case you can ignore this message.