Looker Studio can't connect to the data source

Question

Looker Studio can't connect to the data source

Closed this issue 20 days ago · 18 comments

I shows the error, if I try to reconnect it says that there's an error on the server, and my Data Hub doesn't load the workspace.

GeorginaAlcaraz commented 2 years ago

Sure,

Answer 1 · 2023-01-26T14:54:47.000Z

Hi @GeorginaAlcaraz, thanks for letting us know! Could you send a screenshot of the error ?

Answer 2 · 2023-01-26T15:36:20.000Z

Thanks, when you log in to https://datahubapp.gladior.com with your account, can you then enter the workspace? Or do you get redirected back to the startpage?

Answer 3 · 2023-01-26T15:55:40.000Z

No, it only shows this page, I click on workspace and it reloads on the same one.

Answer 4 · 2023-01-27T10:17:43.000Z

Hi @GeorginaAlcaraz, Thanks! We found the issue. Could you check if you can enter the workspace?

Answer 5 · 2023-01-27T15:27:47.000Z

Hi, no I still can't enter my workspace

Answer 6 · 2023-03-22T16:24:04.000Z

(sorry seeing this issue in another thread too now)
Hi @zoedufrenne I'm having the same issue. Then, when I enter the workspace on https://datahubapp.gladior.com/ it looks like this:

Answer 7 · 2023-03-24T09:54:34.000Z

Hi @klcem , can you share your data hub id with us? We'll check if we can see what kind of issue this is. Data hub id is found at your profile. You can click on your name in the right corner and select 'Edit profile'. There you see the Data Hub ID.

Answer 8 · 2023-03-24T15:58:26.000Z

Hi @zoedufrenne, here it is: google_117707451940068907790

Answer 9 · 2023-04-03T15:09:14.000Z

Hello! I'm having the same problem right now, should I open a new issue?

Answer 10 · 2023-04-05T08:23:07.000Z

Hi @Madda17 & @GeorginaAlcaraz, We've made an update to the Data Hub. Can you let us know if the error is still there?

Answer 11 · 2023-04-05T13:46:00.000Z

Hi @Madda17 & @GeorginaAlcaraz, We've made an update to the Data Hub. Can you let us know if the error is still there?

My bug is solved! I could create a new data source and use it on a report. Thank you very much!

Answer 12 · 2023-04-05T17:09:26.000Z

Hi @zoedufrenne, I am still having the connecting issue using a google business email - but it works fine with a regular gmail. I'm just using gmail for now, but figured I'd let you know.

Answer 13 · 2023-04-07T06:26:53.000Z

@klcem thanks for letting us know. Your issue is still on our list. It will take us some time to enhance the data hub where you can use google business accounts with the GBP connector!

Answer 14 · 2024-06-01T06:42:39.000Z

I'm also running into the same issue:

https://capture.dropbox.com/Rpy72PxQVlFfXpjo
https://capture.dropbox.com/Gm3SlStyCK7jz7pA

Please advise.

Answer 15 · 2024-06-05T09:41:13.000Z

@hiviz we will look into this in the future.

Answer 16 · 2024-07-30T03:37:30.000Z

HI , im having the connection issue for past 3 days, i dont know what to do,i need help please

Answer 17 · 2024-07-30T06:09:55.000Z

@Harheeni please reply with your Data Hub account id so that we can look further into the issue.