1.2.0 Installables are NOT working for Windows (7 Prof is what I am using)

Question

1.2.0 Installables are NOT working for Windows (7 Prof is what I am using)

Closed this issue 7 years ago · 4 comments

swagadre commented 7 years ago

DSX Desktop 1.2.0 Installables are NOT working for Windows (7 Prof is what I am using).

It hangs at Downloading Docker.

Any work around ? Any specific (Windows) platform on which it has worked ?

Regards
Swanand

Answer 1 · 2017-12-23T13:07:57.000Z

@swagadre DSX Desktop should work on both Windows 7 and Windows 10. Please can you send us your log file (Help->Open log folder) so that we can diagnose what the issue is with your installation.

Answer 2 · 2017-12-24T09:23:34.000Z

@Debbani Attaching the logs.
There are some errors related to docker and Oracle Virtual Box in the log file, but after cleaning up the system those error messages are not appearing .
dsx-desktop.log

Answer 3 · 2017-12-26T20:56:35.000Z

@swagadre Your log file indicates that you had canceled installation in the middle of installation and looks like your ibm-dsx vm may be in an unstable state. Please can you delete/remove your ibm-dsx vm and re-install the images. Please let me know if you're still running into issues.

Answer 4 · 2017-12-27T03:53:20.000Z

@Debbani Thanks for the response.

I removed ibm-ds VM from VBox and then restarted the installation process.
I was able to complete the installation and launch the application.

Thank you very much !! for your prompt response. This is very helpful.

Regards