DSX Desktop Installation Fail on Windows
Closed this issue · 15 comments
Hi,
I have problems installing DSX Desktop on my Windows laptop. When I have run IBM_DSX_Desktop-1.2.3.exe, I got the following Error Message after "Starting Docker... 100%".
Also, if you don't mind, could you please post the full logs? After opening DSX Desktop, on the title bar: "Help > Open log folder", then upload dsx-desktop.log.
Hi jerry1100, thank you for your quick response.
Windows7 Professional is running on my laptop.
I attached the dsx-desktop.log. Please refer to the attached file.
For some reason, it seems that the docker machine is not being created. Other than that, the logs don't really say much. Could you briefly list down what happened before you got stuck?
Hi jerry1100, Please take a look at the following list.
Firt: I tried to install DSX Desktop. But, it failed.
Second: I installed DockerToolbox.exe and VirtualBox-5.2.8-121009-Win.exe. But, there was an error in Docker Quickstart Terminal.
Third: I tried to install DSX Desktop. But, it failed again.
Fourth: I uninstalled Docker and VirtualBox.
Fifth: I tried to install DSX Desktop. But, I got stuck.
Hmm, I haven't seen that error before. I did a quick search and found some other issues on GitHub, but nothing conclusive.
It seems like the issue is with Docker Toolbox and Virtualbox, not so much DSX Desktop. To troubleshoot, try the following:
- Open a command prompt and enter
docker-machine ls
. This brings up a list of docker machines. If you seeibm-dsx
, remove it withdocker-machine rm -f ibm-dsx
. - Try to create a new machine with
docker-machine create foobar
. I expect this to fail with the same error you posted above. If it succeeds, you can skip the next step. - If the above does indeed fail, try installing the latest version of VirtualBox (5.2.10). Then reboot your computer and try step 2 again.
Let me know what you come up with.
Hi jerry1100, thank you for your troubleshoot action.
As my VirtualBox's version was "5.2.8 r121009 (Qt5.6.2)", I uninstalled this and installed "5.2.10 r122406 (Qt5.6.2)". Then reboot my computer.
Here are the results of trouble shooting.
Sorry, I closed by mistake.
So, I reopened.
Based off this forum post, it seems like it might be a side-effect of a security feature by VirtualBox called "hardening".
Could you please post the hardening log at C:\Users\IBM_ADMIN\.docker\machine\machines\foobar\foobar\Logs\VBoxHardening.log
?
Please refer this hardening log.
VBoxHardening.log
Unfortunately, I had no luck reading that log.
Are you able to reproduce this issue on another machine?
Sorry for my late reply. I made this file with Unicode. Please try this.
VBoxHardening.log.txt
I meant I couldn't find anything helpful in the logs, not that I couldn't open them.
Are you able to reproduce the issue on a different machine?
thank you for your attention. Please finish to follow this issue.