DSX Desktop Installation Fail on Windows

Question

DSX Desktop Installation Fail on Windows

Closed this issue 6 years ago · 15 comments

Hi,
I have problems installing DSX Desktop on my Windows laptop. When I have run IBM_DSX_Desktop-1.2.3.exe, I got the following Error Message after "Starting Docker... 100%".

ErrorLog.txt

Answer 1 · 2018-04-25T10:01:42.000Z

Hi @uedan1, thanks for posting. What operating system are you running?

Answer 2 · 2018-04-25T20:25:57.000Z

Also, if you don't mind, could you please post the full logs? After opening DSX Desktop, on the title bar: "Help > Open log folder", then upload dsx-desktop.log.

Answer 3 · 2018-04-26T00:32:28.000Z

Hi jerry1100, thank you for your quick response.
Windows7 Professional is running on my laptop.
I attached the dsx-desktop.log. Please refer to the attached file.

dsx-desktop.zip

Answer 4 · 2018-04-26T08:06:46.000Z

For some reason, it seems that the docker machine is not being created. Other than that, the logs don't really say much. Could you briefly list down what happened before you got stuck?

Answer 5 · 2018-04-30T14:18:44.000Z

Hi jerry1100, Please take a look at the following list.

Firt: I tried to install DSX Desktop. But, it failed.
Second: I installed DockerToolbox.exe and VirtualBox-5.2.8-121009-Win.exe. But, there was an error in Docker Quickstart Terminal.

Third: I tried to install DSX Desktop. But, it failed again.
Fourth: I uninstalled Docker and VirtualBox.
Fifth: I tried to install DSX Desktop. But, I got stuck.

Answer 6 · 2018-05-02T04:33:36.000Z

Hmm, I haven't seen that error before. I did a quick search and found some other issues on GitHub, but nothing conclusive.

It seems like the issue is with Docker Toolbox and Virtualbox, not so much DSX Desktop. To troubleshoot, try the following:

Open a command prompt and enter docker-machine ls. This brings up a list of docker machines. If you see ibm-dsx, remove it with docker-machine rm -f ibm-dsx.
Try to create a new machine with docker-machine create foobar. I expect this to fail with the same error you posted above. If it succeeds, you can skip the next step.
If the above does indeed fail, try installing the latest version of VirtualBox (5.2.10). Then reboot your computer and try step 2 again.

Let me know what you come up with.

Answer 7 · 2018-05-09T07:38:28.000Z

Hi jerry1100, thank you for your troubleshoot action.
As my VirtualBox's version was "5.2.8 r121009 (Qt5.6.2)", I uninstalled this and installed "5.2.10 r122406 (Qt5.6.2)". Then reboot my computer.

Here are the results of trouble shooting.

I didn't see "ibm-dsx".
As you had expected, there was the error.

Answer 8 · 2018-05-09T07:41:29.000Z

Sorry, I closed by mistake.
So, I reopened.

Answer 9 · 2018-05-09T18:39:07.000Z

Based off this forum post, it seems like it might be a side-effect of a security feature by VirtualBox called "hardening".

Could you please post the hardening log at C:\Users\IBM_ADMIN\.docker\machine\machines\foobar\foobar\Logs\VBoxHardening.log?

Answer 10 · 2018-05-10T03:00:54.000Z

Please refer this hardening log.
VBoxHardening.log

Answer 11 · 2018-05-11T21:18:59.000Z

Unfortunately, I had no luck reading that log.

Are you able to reproduce this issue on another machine?

Answer 12 · 2018-05-29T03:35:11.000Z

Sorry for my late reply. I made this file with Unicode. Please try this.
VBoxHardening.log.txt

Answer 13 · 2018-05-29T16:52:55.000Z

I meant I couldn't find anything helpful in the logs, not that I couldn't open them.

Are you able to reproduce the issue on a different machine?

Answer 14 · 2018-09-01T05:47:34.000Z

@uedan1 just following up, is this still an issue?

Answer 15 · 2018-09-04T00:12:06.000Z

thank you for your attention. Please finish to follow this issue.