Install fail: DSX Desktop (IBM_DSX_Desktop - Vs.: 1.2.3 - 3/27/18) on Windows 10

[alexfvs]

Hi,
I'm trying to install DSX Desktop (IBM_DSX_Desktop - Vs.: 1.2.3 - 3/27/18)
on Windows 10 and it fails.
Thanks for your help,
Alex

[2018-04-11 14:43:49:0130] [debug] Initialized logger!
[2018-04-11 14:43:51:0233] [info] Dockerode initialized
[2018-04-11 14:43:52:0586] [info] Version: 1.2.3
[2018-04-11 14:43:52:0586] [info] Operating System: Windows
[2018-04-11 14:43:52:0599] [info] InitialPage() container
[2018-04-11 14:43:52:0702] [debug] >> checkWin: callback=function (Re){Ae.props.setWinVersion(Re),(0,ke.detectDocker)(function(ze){Ae.props.setDocker(ze),!1!==ze||'Win10'!==Re||0?Ae.setState({windowsDocker:!1}):Ae.setState({windowsDocker:!0})})}
[2018-04-11 14:43:53:0035] [debug] -- checkWin: Print splitstring:
Microsoft,Windows,[vers�o,10.0.16299.248]

[2018-04-11 14:43:53:0035] [debug] << checkWin: returning callback with version
[2018-04-11 14:43:53:0036] [info] Windows Version detected: Windows 8 or Above
[2018-04-11 14:43:53:0037] [debug] runCommand: dir C:\Users\deinf.alexfvs\AppData\Roaming\ibm-dsx-desktop\Notebooks\samples /a:-d /b
[2018-04-11 14:43:53:0037] [debug] missing directory & notebooks
[2018-04-11 14:43:53:0037] [debug] -- checkWin: Print splitstring:
Microsoft,Windows,[vers�o,10.0.16299.248]
.....................................................
......................................
....................
[2018-04-18 14:38:49:0465] [debug] << getUpdatesJSON: callback()
[2018-04-18 14:38:49:0466] [info] Getting update information from updates.json
[2018-04-18 14:38:49:0466] [info] Loaded offline updates.json: {

[2018-04-24 11:30:08:0505] [info] No current hybridcloud image for DSX Desktop
[2018-04-24 11:30:08:0506] [info] Starting to pull hybridcloudibm/dsx-desktop:core
[2018-04-24 11:30:08:0509] [info] No current hybridcloud image for Anaconda (Python 3.5)
[2018-04-24 11:30:08:0509] [info] Starting to pull hybridcloudibm/dsx-desktop:ana35
[2018-04-24 11:30:09:0457] [error] Error while pulling hybridcloudibm/dsx-desktop:core: Error: (HTTP code 500) server error - {"message":"unauthorized: authentication required"}

[2018-04-24 11:30:09:0489] [error] Error while pulling hybridcloudibm/dsx-desktop:ana35: Error: (HTTP code 500) server error - {"message":"unauthorized: authentication required"}

and this:

[2018-04-25 13:29:43:0805] [info] No current hybridcloud image for Anaconda + Spark (Python 3.5, Scala, R)

[2018-04-25 13:29:43:0806] [info] Starting to pull hybridcloudibm/dsx-desktop:ana35spark
[2018-04-25 13:29:43:0807] [info] No current hybridcloud image for RStudio with Spark
[2018-04-25 13:29:43:0807] [info] Starting to pull hybridcloudibm/dsx-desktop:rstudio
[2018-04-25 13:29:43:0808] [info] No current hybridcloud image for Zeppelin Notebook
[2018-04-25 13:29:43:0808] [info] Starting to pull hybridcloudibm/dsx-desktop:zeppelin
[2018-04-25 13:29:44:0906] [error] Error while pulling hybridcloudibm/dsx-desktop:rstudio: Error: (HTTP code 500) server error - {"message":"unauthorized: authentication required"}
 
[2018-04-25 13:29:44:0940] [error] Error while pulling hybridcloudibm/dsx-desktop:core: Error: (HTTP code 500) server error - {"message":"unauthorized: authentication required"}

dsx-desktop.log

[jerry1100]

Hi @alexfvs, thanks for reporting your issue.

Looking at your logs, I see this line:

[2018-04-23 16:29:59:0524] [error] Error while pulling hybridcloudibm/dsx-desktop:rstudio:
Error: (HTTP code 500) server error - {"message":"Get https://registry-1.docker.io/v2/:
net/http: request canceled while waiting for connection (Client.Timeout exceeded while
awaiting headers)"}

which indicates that docker may not be able to access the registry.

Could you open up a terminal and enter docker pull hello-world and see if that completes?

Also, are you behind a firewall or using any proxies?

[alexfvs]

Hi @jerry1100, tks for your help.
When I enter a command line, returns:

docker pull hello-world
Using default tag: latest
Error response from daemon: Get https://registry-1.docker.io/v2/: net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers)

Anwser your second question, yes, i do behind a firewall and proxy.
You know if exist any way to configure a proxy in DSX Desktop install?
In docker settings i do!

Tks so much for your help!

[jerry1100]

Glad you resolved it 😃

[alexfvs]

Sorry, but i not resolved

[jerry1100]

Oops, my bad. I thought your question "You know if exist any way to configure a proxy in DSX Desktop install?" was rhetorical.

Anyway, give this a go: #39 (comment).

I'm going to reopen this for now. Please let me know if the above worked or not.

[jerry1100]

I’m gonna close this since there hasn’t been any activity. Feel free to reopen if you’re still facing the issue.