In Firefox, it is not possible to download Cplex
Closed this issue · 3 comments
I try to download Cplex academic version using Firefox, but it is not possible as the webpage https://www-03.ibm.com/isc/esd/dswdown/home.wss?ticket=Xa.2/Xb.Z7LJBh8BR1yMVigVF-6PnLXc/Xc./Xd./Xf./Xg.11498199/Xi./XY.scholars/XZ.iyC1a93VpCdfRcKDv1e3D803HIU_HWi0&partNumber=CJ8GXML requests me to accept cookies using page footer and there is nothing in the page footer. Please see the screenshot of the full page.
When I open the same link in Safari, an overlay appears that allows me to accept cookies, and then, after refreshing the webpage twice, I get to the page with download links.
Hi,
It just sounds like your Firefox is configured to not allow any cookies.
Can you please try changing your configuration so that cookies are allowed in firefox ?
This page is the Firefox documentation to fix this issue:
https://support.mozilla.org/en-US/kb/websites-say-cookies-are-blocked-unblock-them
Best regards,
Cookies work in my Firefox, as I use it as my daily browser.
Firefox has a thing called "tracking protection", which is set to standard level for me (please, see the attached screenshot).
Anyway, when I turn it off completely for https://www-03.ibm.com, it does not help.
Please open a ticket at https://www.ibm.com/mysupport/s/?language=en_US
(I'm the developper on docplex, there is nothing I can do on the websites...)
Thanks