Left 4 Dead 2 crashes on High+ shader settings upon loading a map
Opened this issue · 4 comments
Checklist [README]
- Device is not undervolted nor overclocked
- Device is using the latest drivers
- Game is not cracked, modded and use the latest patch
Game [Required]
Left 4 Dead 2
Game Platform [Required]
- Steam
- Microsoft Store
- GOG Galaxy
- Ubisoft Connect
- Battle.net
- Epic Games
- Rockstar Games Launcher
- EA app
- Amazon Games app
- Other (please specify)
Other game platform
No response
Processor / Processor Number [Required]
Intel Core i3 10100F
Graphic Card [Required]
Intel Arc A770 LE 16GB
GPU Driver Version [Required]
31.0.101.5330
Other GPU Driver version
No response
Rendering API [Required]
- Vulkan
- OpenGL
- DirectX12
- DirectX11
- DirectX10
- DirectX9
Windows Build Number [Required]
- Windows 11 23H2
- Windows 11 22H2
- Windows 11 21H2
- Windows 10 22H2
- Windows 10 21H2
- Other (Please specify)
Other Windows build number
No response
Intel System Support Utility report
Description and steps to reproduce [Required]
Max out the shader settings to High or Very High, and then it'll crash.
Also tested on Win 11 23H2 with 5333, also seems to be an old issue as reported here: https://community.intel.com/t5/Intel-ARC-Graphics/Left-4-Dead-2-Game-Crashing/m-p/1418703
Game graphic quality [Required]
- Low
- Medium
- High
- Ultra
Game resolution [Required]
1920x1080
Game VSync [Required]
Off
Game display mode [Required]
- Fullscreen
- Windowed
- Borderless Windowed
Detailed game settings [Required]
Max out the game settings with the Shader quality settings at High or above.
Device / Platform name
No response
Crash dumps [Required, if applicable]
No response
Save game
No response
Hi @phyziyx
I was able to replicate the crash when running the game on DX9 + Shader detail = high or very high. At the same time I can confirm running the game with Vulkan API does not show this issue, so please give this a try.
Just to set the right expectations... our driver debug team analyzed the crash and confirmed the root-cause is an issue with the game code and Arc GPUs, however since the game is quite old it is unlikely that the game dev is going to patch it. More so, a workaround in the driver is unlikely to be developed since Vulkan was confirmed to work correctly, therefore I wouldn't be expecting a fix anytime soon.
Hi @rmorera-intel and thanks for the response,
I will give Vulkan a try but I hope that the bug can be resolved for DX9 as well since the game has been updated couple of times this year.
EDIT: There is a lot of stutter, which I suppose is shader compilation stutter.
@phyziyx what about a 2nd run with Vulkan (after shaders have been compiled). Is the stuttering still there?
I do not think Vulkan is really viable since it does shader compilation on first run of each map, and the only reason to play the game is for its mods and multiplayer . That is you would play a new map which means your experience will be unpleasant.