IGCIT/Intel-GPU-Community-Issue-Tracker-IGCIT

Stuttering around the Sector 7 Slums (Chapter 3) in Final Fantasy VII Remake

mihir-io opened this issue · 7 comments

mihir-io commented

Checklist [README]

  • Device is not undervolted nor overclocked
  • Device is using the latest drivers
  • Game is not cracked, modded and use the latest patch

Game [Required]

Final Fantasy VII Remake Intergrade

Game Platform [Required]

  • Steam
  • Microsoft Store
  • GOG Galaxy
  • Ubisoft Connect
  • Battle.net
  • Epic Games
  • Rockstar Games Launcher
  • EA app
  • Amazon Games app
  • Other (please specify)

Other game platform

No response

Processor / Processor Number [Required]

AMD Ryzen 7 5800X

Graphic Card [Required]

Intel Arc 750 LE

GPU Driver Version [Required]

Other (Please specify)

Other GPU Driver version

31.0.101.5444

Rendering API [Required]

  • Vulkan
  • OpenGL
  • DirectX12
  • DirectX11
  • DirectX10
  • DirectX9

Windows Build Number [Required]

  • Windows 11 23H2
  • Windows 11 22H2
  • Windows 11 21H2
  • Windows 10 22H2
  • Windows 10 21H2
  • Other (Please specify)

Other Windows build number

No response

Intel System Support Utility report

SSU Scan Information

Scan Info:
Version:"3.0.0.2"
Date:"04/19/2024"
Time:"00:00:20.7823397"

Scanned Hardware

Computer:
BaseBoard Manufacturer:"ASUSTeK COMPUTER INC."
BIOS Mode:"UEFI"
BIOS Version/Date:"American Megatrends Inc. 3202 , 06/19/2023 12:00 AM"
CD or DVD:"Not Available"
Embedded Controller Version:"255.255"
Platform Role:"Desktop"
Processor:"AMD Ryzen 7 5800X 8-Core Processor , AuthenticAMD"
Secure Boot State:"On"
SMBIOS Version:"3.3"
Sound Card:"Oculus Virtual Audio Device"
Sound Card:"Steam Streaming Microphone"
Sound Card:"Steam Streaming Speakers"
System Manufacturer:"ASUS"
System Model:"System Product Name"
System SKU:"SKU"
System Type:"x64-based PC"
- "Display"
Intel ® Graphics Driver Version:"Not Available"
- "Intel(R) Arc(TM) A750 Graphics"
Adapter Compatibility:"Intel Corporation"
Adapter DAC Type:"Internal"
Adapter RAM:"4.00 GB"
Availability:"Running or Full Power"
Bits Per Pixel:"32"
- "Caption":"Intel(R) Arc(TM) A750 Graphics"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Arc+A750+Graphics"
CoInstallers:"oem88.inf,iDG2_Client_FWU_w10_DS,Internal,Intel(R) Arc(TM) A750 Graphics Family"
Color Table Entries:"4294967296"
Dedicated Video Memory:"Not Available"
Driver:"igdkmdnd64.sys"
Driver Date:"04/17/2024 08:00 PM"
Driver Path:"C:\Windows\system32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_f6be4dcd2dd585e3\igdkmdnd64.sys"
Driver Provider:"Intel Corporation"
Driver Version:"31.0.101.5444"
INF:"oem88.inf"
INF Section:"iDG2_Client_FWU_w10_DS"
Install Date:"Not Available"
Installed Drivers:"C:\Windows\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_f6be4dcd2dd585e3\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_f6be4dcd2dd585e3\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_f6be4dcd2dd585e3\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_f6be4dcd2dd585e3\igd12umd64.dll"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"Not Available"
Location:"PCI bus 10, device 0, function 0"
Manufacturer:"Intel Corporation"
Microsoft DirectX* Version:"DirectX 12"
Monochrome:"No"
Number of Colors:"4294967296"
Number of Video Pages:"Not Available"
PNP Device ID:"PCI\VEN_8086&DEV_56A1&SUBSYS_10218086&REV_08\6&12FFFB42&0&00080019"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Refresh Rate - Current:"60 Hz"
Refresh Rate - Maximum:"60 Hz"
Refresh Rate - Minimum:"59 Hz"
Resolution:"1680 X 1050"
Scan Mode:"Noninterlaced"
Service Name:"igfxnd"
Status:"OK"
Video Architecture:"VGA"
Video Memory:"Unknown"
Video Processor:"Intel(R) Arc(TM) A750 Graphics Family"
- "Memory"
Physical Memory (Available):"20.72 GB"
Physical Memory (Installed):"32 GB"
Physical Memory (Total):"31.91 GB"
- "BANK 0"
Capacity:"16 GB"
Channel:"DIMM_A1"
Configured Clock Speed:"3600 MHz"
Configured Voltage:"1200 millivolts"
Data Width:"64 bits"
Form Factor:"DIMM"
Interleave Position:"Not Available"
Manufacturer:"Corsair"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"CMK32GX4M2D3600C18"
Serial Number:"00000000"
Status:"Not Available"
Type:"Not Available"
- "BANK 1"
Capacity:"16 GB"
Channel:"DIMM_B1"
Configured Clock Speed:"3600 MHz"
Configured Voltage:"1200 millivolts"
Data Width:"64 bits"
Form Factor:"DIMM"
Interleave Position:"Not Available"
Manufacturer:"Corsair"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"CMK32GX4M2D3600C18"
Serial Number:"00000000"
Status:"Not Available"
Type:"Not Available"
- "Motherboard"
Availability:"Running or Full Power"
BIOS:"3202, ALASKA - 1072009"
Caption:"Motherboard"
Chipset:"Not Available"
Date:"06/18/2023 08:00 PM"
Install Date:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Manufacturer:"ASUSTeK COMPUTER INC."
Model:"Not Available"
Part Number:"Not Available"
PNP Device ID:"ACPI\PNP0C01\C8"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Product:"ROG STRIX B550-I GAMING"
Serial Number:"200975225900512"
Status:"OK"
Version:"Rev X.0x"
- "Networking"
Intel ® Network Connections Install Options:"Not Available"
Intel ® Network Connections Version:"Not Available"
Intel ® PROSet/Wireless Software Version:"Not Available"
- "Bluetooth Device (Personal Area Network)"
Availability:"Running or Full Power"
Caption:"Bluetooth Device (Personal Area Network)"
CoInstallers:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"bthpan.sys"
Driver Date:"06/21/2006 12:00 AM"
Driver Path:"C:\Windows\system32\drivers\bthpan.sys"
Driver Provider:"Microsoft"
Driver Version:"10.0.22621.2506"
Index:"0013"
INF:"bthpan.inf"
INF Section:"BthPan.Install"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"Not Available"
IP Subnet:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"04/19/2024 06:17 PM"
Location:"Not Available"
MAC Address:"08:5B:D6:06:A8:05"
Manufacturer:"Microsoft"
Net Connection ID:"Bluetooth Network Connection"
NetCfgInstanceId:"{50B106AB-5908-460E-B835-D8692D85A8A2}"
PNP Device ID:"BTH\MS_BTHPAN\7&25308CC6&0&2"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Bluetooth Device (Personal Area Network)"
Service Name:"BthPan"
Status:"Enabled"
Type:"Ethernet 802.3"
- "Service Bindings"
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Internet Protocol Version 6 (TCP/IPv6):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
VMware Bridge Protocol:
- "Intel(R) Ethernet Controller (2) I225-V"
Availability:"Running or Full Power"
- "Caption":"Intel(R) Ethernet Controller (2) I225-V"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Ethernet+Controller+(2)+I225+V"
CoInstallers:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"e2f.sys"
Driver Date:"03/05/2022 12:00 AM"
Driver Path:"C:\Windows\system32\DriverStore\FileRepository\e2f.inf_amd64_2d5cb0c750512550\e2f.sys"
Driver Provider:"Intel"
Driver Version:"1.1.3.28"
ETrackID:"Not Available"
Index:"0002"
INF:"oem13.inf"
INF Section:"E15F3_2.10.0.1..17763"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"Not Available"
IP Subnet:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"04/19/2024 06:17 PM"
Location:"PCI bus 7, device 0, function 0"
MAC Address:"3C:7C:3F:D3:1E:0B"
Manufacturer:"Intel"
Net Connection ID:"Ethernet"
NetCfgInstanceId:"{BF06587E-3F5E-4025-A7E2-1E67AE65C025}"
NVM Version:"16.69"
Part Number:"G23456-000"
PNP Device ID:"PCI\VEN_8086&DEV_15F3&SUBSYS_87D21043&REV_02\3C7C3FFFFFD31E0B00"
Port:"Not Available"
Power Management (Low Power):"Active: Yes, Enable: Yes"
Power Management (Wake On LAN):"Active: Yes, Enable: Yes"
Power Management (Wake on Magic Packet):"Active: Yes, EnableWakeOnMagicPacketOnly: No"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Intel(R) Ethernet Controller (2) I225-V"
Service Name:"e2fexpress"
Status:"Enabled"
Type:"Ethernet 802.3"
- "Service Bindings"
Bridge Driver:
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Internet Protocol Version 6 (TCP/IPv6):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
QoS Packet Scheduler:
VMware Bridge Protocol:
- "Settings"
*FlowControl:Flow Control:"Auto Negotiation (4)"
*InterruptModeration:Interrupt Moderation:"Enabled (1)"
*IPChecksumOffloadIPv4:IPv4 Checksum Offload:"Rx & Tx Enabled (3)"
*JumboPacket:Jumbo Packet:"1514 (1514)"
*LsoV2IPv4:Large Send Offload V2 (IPv4):"Enabled (1)"
*LsoV2IPv6:Large Send Offload V2 (IPv6):"Enabled (1)"
*ModernStandbyWoLMagicPacket:Wake from S0ix on Magic Packet:"Enabled (1)"
*PMARPOffload:ARP Offload:"Enabled (1)"
*PMNSOffload:NS Offload:"Enabled (1)"
*PriorityVLANTag:Packet Priority & VLAN:"Packet Priority & VLAN Enabled (3)"
*ReceiveBuffers:Receive Buffers:"1024 (1024)"
*SelectiveSuspend:Selective Suspend:"Disabled (0)"
*SpeedDuplex:Speed & Duplex:"Auto Negotiation (0)"
*SSIdleTimeout:Selective Suspend Idle Timeout:"5 (5)"
*TCPChecksumOffloadIPv4:TCP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*TCPChecksumOffloadIPv6:TCP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
*TransmitBuffers:Transmit Buffers:"1024 (1024)"
*UDPChecksumOffloadIPv4:UDP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*UDPChecksumOffloadIPv6:UDP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
*WakeOnMagicPacket:Wake on Magic Packet:"Enabled (1)"
*WakeOnPattern:Wake on Pattern Match:"Enabled (1)"
DMACoalescing:DMA Coalescing:"Disabled (0)"
EnableLLI:Low Latency Interrupts:"Disabled (0)"
EnablePME:Enable PME:"Enabled (1)"
ITR:Interrupt Moderation Rate:"Low (64)"
LLIPorts:Low Latency Interrupt Ports:
LogLinkStateEvent:Log Link State Event:"Enabled (51)"
WaitAutoNegComplete:Wait for Link:"Auto Detect (2)"
WakeOnLink:Wake on Link Settings:"Forced (2)"
- "Intel(R) Wi-Fi 6 AX200 160MHz"
Access Point:"00:11:32:dc:95:4c"
Authentication:"WPA2-Personal"
Availability:"Running or Full Power"
- "Caption":"Intel(R) Wi-Fi 6 AX200 160MHz"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Wi+Fi+6+AX200+160MHz"
Channel:"36"
Cipher:"CCMP"
CoInstallers:"Not Available"
Connection Mode:"Auto Connect"
Default IP Gateway:"192.168.1.1"
DHCP Enabled:"Yes"
DHCP Lease Expires:"04/20/2024 06:18 PM"
DHCP Lease Obtained:"04/19/2024 06:18 PM"
DHCP Server:"192.168.1.1"
Driver:"Netwtw10.sys"
Driver Date:"03/10/2024 12:00 AM"
Driver Path:"C:\Windows\system32\drivers\Netwtw10.sys"
Driver Provider:"Intel"
Driver Version:"23.40.0.4"
Index:"0001"
INF:"oem87.inf"
INF Section:"Install_GEN_QSR_CcP_200_AX_2x2_WinT"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"192.168.1.174;fe80::d983:8630:4ff0:4858"
IP Subnet:"255.255.255.0;64"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"04/19/2024 06:17 PM"
Location:"PCI bus 6, device 0, function 0"
MAC Address:"08:5B:D6:06:A8:01"
Manufacturer:"Intel Corporation"
Net Connection ID:"Wi-Fi"
NetCfgInstanceId:"{F2251141-55D8-49E9-B269-D0D20FA6B73B}"
Network Name:"Synology"
Network Type:"Infrastructure"
PNP Device ID:"PCI\VEN_8086&DEV_2723&SUBSYS_00848086&REV_1A\6&164CE072&0&0040020A"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Intel(R) Wi-Fi 6 AX200 160MHz"
Profile:"Synology"
Radio Type:"802.11ac"
Receive Rate:"702 Mbps"
Service Name:"Netwtw10"
Signal Strength:"83%"
State:"connected"
Status:"Enabled"
Transmit Rate:"650 Mbps"
Type:"Ethernet 802.3"
- "Service Bindings"
Bridge Driver:
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Internet Protocol Version 6 (TCP/IPv6):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
QoS Packet Scheduler:
VMware Bridge Protocol:
- "Settings"
*DeviceSleepOnDisconnect:Sleep on WoWLAN Disconnect:"Disabled (0)"
*PacketCoalescing:Packet Coalescing:"Enabled (1)"
*PMARPOffload:ARP offload for WoWLAN:"Enabled (1)"
*PMNSOffload:NS offload for WoWLAN:"Enabled (1)"
*PMWiFiRekeyOffload:GTK rekeying for WoWLAN:"Enabled (1)"
*WakeOnMagicPacket:Wake on Magic Packet:"Enabled (1)"
*WakeOnPattern:Wake on Pattern Match:"Enabled (1)"
ChannelWidth24:Channel Width for 2.4GHz:"Auto (1)"
ChannelWidth52:Channel Width for 5GHz:"Auto (1)"
CtsToItself:Mixed Mode Protection:"RTS/CTS Enabled (0)"
FatChannelIntolerant:Fat Channel Intolerant:"Disabled (0)"
IbssTxPower:Transmit Power:"5. Highest (100)"
IEEE11nMode:802.11n/ac/ax Wireless Mode:"4. 802.11ax (3)"
MIMOPowerSaveMode:MIMO Power Save Mode:"Auto SMPS (0)"
RoamAggressiveness:Roaming Aggressiveness:"3. Medium (2)"
RoamingPreferredBandType:Preferred Band:"1. No Preference (0)"
ThroughputBoosterEnabled:Throughput Booster:"Disabled (0)"
uAPSDSupport:U-APSD support:"Disabled (0)"
WirelessMode:802.11a/b/g Wireless Mode:"6. Dual Band 802.11a/b/g (34)"
- "Realtek USB GbE Family Controller"
Availability:"Running or Full Power"
Caption:"Realtek USB GbE Family Controller"
CoInstallers:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"rtux64w10.sys"
Driver Date:"07/05/2017 12:00 AM"
Driver Path:"C:\Windows\system32\drivers\rtux64w10.sys"
Driver Provider:"Realtek"
Driver Version:"10.19.705.2017"
Index:"0017"
INF:"oem10.inf"
INF Section:"RTL8153.ndi.NT"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"Not Available"
IP Subnet:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"04/19/2024 06:17 PM"
Location:"Port_#0004.Hub_#0003"
MAC Address:"A0:CE:C8:C1:4B:8C"
Manufacturer:"Realtek"
Net Connection ID:"Ethernet 3"
NetCfgInstanceId:"{261732BE-78FD-4E32-BF81-62DF21129179}"
PNP Device ID:"USB\VID_0BDA&PID_8153\000001"
Port:"Not Available"
Power Management (Low Power):"Active: Yes, Enable: Yes"
Power Management (Wake On LAN):"Active: Yes, Enable: Yes"
Power Management (Wake on Magic Packet):"Active: Yes, EnableWakeOnMagicPacketOnly: No"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Realtek USB GbE Family Controller"
Service Name:"rtux64w10"
Status:"Enabled"
Type:"Ethernet 802.3"
- "Service Bindings"
Bridge Driver:
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Internet Protocol Version 6 (TCP/IPv6):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
QoS Packet Scheduler:
VMware Bridge Protocol:
- "Settings"
*FlowControl:Flow Control:"Rx & Tx Enabled (3)"
*IPChecksumOffloadIPv4:IPv4 Checksum Offload:"Rx & Tx Enabled (3)"
*JumboPacket:Jumbo Frame:"Disabled (1514)"
*LsoV2IPv4:Large Send Offload v2 (IPv4):"Enabled (1)"
*LsoV2IPv6:Large Send Offload v2 (IPv6):"Enabled (1)"
*PMARPOffload:ARP Offload:"Enabled (1)"
*PMNSOffload:NS Offload:"Enabled (1)"
*PriorityVLANTag:Priority & VLAN:"Enabled (1)"
*SelectiveSuspend:Selective suspend:"Enabled (1)"
*SpeedDuplex:Speed & Duplex:"Auto Negotiation (0)"
*SSIdleTimeout:Selective suspend idle timeout:"5 (5)"
*TCPChecksumOffloadIPv4:TCP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*TCPChecksumOffloadIPv6:TCP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
*UDPChecksumOffloadIPv4:UDP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*UDPChecksumOffloadIPv6:UDP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
*WakeOnMagicPacket:Wake on Magic Packet:"Enabled (1)"
*WakeOnPattern:Wake on pattern match:"Enabled (1)"
EEE:Energy Efficient Ethernet:"Enabled (1)"
WakeOnLinkChange:Wake on link change:"Enabled (1)"
WolShutdownLinkSpeed:WOL & Shutdown Link Speed:"10 Mbps First (0)"
- "Tailscale Tunnel"
Availability:"Running or Full Power"
Caption:"Tailscale Tunnel"
CoInstallers:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"No"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"Not Available"
Driver Date:"10/13/2021 12:00 AM"
Driver Path:"Not Available"
Driver Provider:"WireGuard LLC"
Driver Version:"0.14.0.0"
Index:"0021"
INF:"oem4.inf"
INF Section:"Wintun.Install"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"100.87.107.22;fe80::d8ff:5060:f230:9168;fd7a:115c:a1e0::4f57:6b16"
IP Subnet:"255.255.255.255;64;128"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"04/19/2024 06:17 PM"
Location:"Not Available"
MAC Address:"Not Available"
Manufacturer:"WireGuard LLC"
Net Connection ID:"Tailscale"
NetCfgInstanceId:"{37217669-42DA-4657-A55B-0D995D328250}"
PNP Device ID:"SWD\WINTUN{37217669-42DA-4657-A55B-0D995D328250}"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Wintun Userspace Tunnel"
Service Name:"wintun"
Status:"Enabled"
Type:"Not Available"
- "Service Bindings"
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Internet Protocol Version 6 (TCP/IPv6):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
VMware Bridge Protocol:
- "VMware Virtual Ethernet Adapter for VMnet1"
Availability:"Running or Full Power"
Caption:"VMware Virtual Ethernet Adapter for VMnet1"
CoInstallers:"vnetinst.dll,VNL_AdapterCoinstaller"
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"04/19/2024 07:51 PM"
DHCP Lease Obtained:"04/19/2024 07:21 PM"
DHCP Server:"192.168.183.254"
Driver:"vmnetadapter.sys"
Driver Date:"02/11/2023 12:00 AM"
Driver Path:"C:\Windows\system32\DRIVERS\vmnetadapter.sys"
Driver Provider:"VMware, Inc."
Driver Version:"14.0.0.8"
Index:"0019"
INF:"oem16.inf"
INF Section:"VMnetAdapter1.Install"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"192.168.183.1;fe80::48f:25c:be29:8819"
IP Subnet:"255.255.255.0;64"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"04/19/2024 06:17 PM"
Location:"Not Available"
MAC Address:"00:50:56:C0:00:01"
Manufacturer:"VMware, Inc."
Net Connection ID:"VMware Network Adapter VMnet1"
NetCfgInstanceId:"{8F1A841C-E423-430A-B267-B53A1FD475E4}"
PNP Device ID:"ROOT\VMWARE\0000"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"VMware Virtual Ethernet Adapter for VMnet1"
Service Name:"VMnetAdapter"
Status:"Enabled"
Type:"Ethernet 802.3"
- "Service Bindings"
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Internet Protocol Version 6 (TCP/IPv6):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
- "Settings"
*JumboPacket:Jumbo Packet:"Disabled (1514) (1514)"
*PriorityVLANTag:Priority / VLAN tag:"Priority & VLAN Enabled (3)"
*WakeOnMagicPacket:Wake on magic packet:"Enabled (1)"
*WakeOnPattern:Wake on pattern match:"Enabled (1)"
EnableWakeOnLan:Wake on LAN:"Enabled (1)"
- "VMware Virtual Ethernet Adapter for VMnet8"
Availability:"Running or Full Power"
Caption:"VMware Virtual Ethernet Adapter for VMnet8"
CoInstallers:"vnetinst.dll,VNL_AdapterCoinstaller"
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"04/19/2024 07:51 PM"
DHCP Lease Obtained:"04/19/2024 07:21 PM"
DHCP Server:"192.168.127.254"
Driver:"vmnetadapter.sys"
Driver Date:"02/11/2023 12:00 AM"
Driver Path:"C:\Windows\system32\DRIVERS\vmnetadapter.sys"
Driver Provider:"VMware, Inc."
Driver Version:"14.0.0.8"
Index:"0020"
INF:"oem16.inf"
INF Section:"VMnetAdapter8.Install"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"192.168.127.1;fe80::c76d:d6bb:553c:2ba0"
IP Subnet:"255.255.255.0;64"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"04/19/2024 06:17 PM"
Location:"Not Available"
MAC Address:"00:50:56:C0:00:08"
Manufacturer:"VMware, Inc."
Net Connection ID:"VMware Network Adapter VMnet8"
NetCfgInstanceId:"{D2E40AE2-F9A0-4D6B-9399-884D3054456C}"
PNP Device ID:"ROOT\VMWARE\0001"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"VMware Virtual Ethernet Adapter for VMnet8"
Service Name:"VMnetAdapter"
Status:"Enabled"
Type:"Ethernet 802.3"
- "Service Bindings"
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Internet Protocol Version 6 (TCP/IPv6):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
- "Settings"
*JumboPacket:Jumbo Packet:"Disabled (1514) (1514)"
*PriorityVLANTag:Priority / VLAN tag:"Priority & VLAN Enabled (3)"
*WakeOnMagicPacket:Wake on magic packet:"Enabled (1)"
*WakeOnPattern:Wake on pattern match:"Enabled (1)"
EnableWakeOnLan:Wake on LAN:"Enabled (1)"
- "Operating System"
.Net Framework Version:"2.0,3.0,3.5,4.0,4.8"
Boot Device:"\Device\HarddiskVolume1"
Internet Browser:"Mozilla Firefox, Internet Explorer,11.1, Microsoft Edge,123.0"
Locale:"United States"
OS Manufacturer:"Microsoft Corporation"
OS Name:"Microsoft Windows 11 Pro"
Other OS Description:"Not Available"
Page File:"C:\pagefile.sys"
Page File Space:"3.38 GB"
Physical Memory (Available):"20.72 GB"
Physical Memory (Installed):"32 GB"
Physical Memory (Total):"31.91 GB"
System Directory:"C:\Windows\system32"
Version:"10.0.22631 Build 22631"
Virtual Memory (Available):"16.37 GB"
Virtual Memory (Total):"35.29 GB"
Windows Directory:"C:\Windows"
- "Installed Updates"
KB2151757:"Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 [7/27/2023]"
KB2151757:"Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 [7/27/2023]"
KB2467173:"Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 [7/27/2023]"
KB2467173:"Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 [7/27/2023]"
KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB5027397:"Update [3/12/2024]"
KB5036620:"Update [4/10/2024]"
KB5036893:"Security Update [4/10/2024]"
KB5037020:"Security Update [4/9/2024]"
KB982573:"Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 [7/27/2023]"
KB982573:"Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 [7/27/2023]"
Microsoft ASP.NET Core 7.0.18 - Shared Framework (x64):".NET [4/9/2024]"
SP1:"Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 [Not Available]"
SP1:"Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 [Not Available]"
- "Processor"
Not Available:
- "Storage"
- "SM961 NVMe SAMSUNG 1024GB"
Capablities:"Random Access, Supports Writing"
Caption:"SM961 NVMe SAMSUNG 1024GB"
Cylinder - Total:"124519"
Description:"Disk drive"
Driver:"Not Available"
Driver Date:"06/21/2006 12:00 AM"
Driver Version:"10.0.22621.3235"
Error Code:"Device is working properly"
Firmware Revision:"CXA75D0Q"
Heads - Total:"255"
Index:"0"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"SCSI"
Manufacturer:"(Standard disk drives)"
Model:"SM961 NVMe SAMSUNG 1024GB"
Name:"\.\PHYSICALDRIVE0"
Partitions:"3"
Physical Sector Size:"4096"
PNP Device ID:"SCSI\DISK&VEN_NVME&PROD_SM961_NVME_SAMSU\5&25F5F8F2&0&000000"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
SCSI Bus:"0"
SCSI LUN:"0"
SCSI Port:"1"
Sectors - Per Track:"63"
Sectors - Total:"2000397735"
Serial Number:"0025_38C7_81B0_E425."
Size:"953.86 GB"
Size – Available:"500.07 GB"
Status:"OK"
Tracks - Per Cylinder:"255"
Tracks - Total:"31752345"
- "C:"
Availability:"Not Available"
Caption:"C:"
Compression Method:"Not Compressed"
Description:"Local Fixed Disk"
File System:"NTFS"
Name:"Windows SSD"
Serial Number:"4CFA5C55"
Size:"953.10 GB"
Size – Available:"500.06 GB"
Status:"Not Available"
Volume Dirty:"No"
- "TEAM TM8FP4004T"
Capablities:"Random Access, Supports Writing"
Caption:"TEAM TM8FP4004T"
Cylinder - Total:"498074"
Description:"Disk drive"
Driver:"Not Available"
Driver Date:"06/21/2006 12:00 AM"
Driver Version:"10.0.22621.3235"
Error Code:"Device is working properly"
Firmware Revision:"VB441D65"
Heads - Total:"255"
Index:"1"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"SCSI"
Manufacturer:"(Standard disk drives)"
Model:"TEAM TM8FP4004T"
Name:"\.\PHYSICALDRIVE1"
Partitions:"1"
Physical Sector Size:"4096"
PNP Device ID:"SCSI\DISK&VEN_NVME&PROD_TEAM_TM8FP4004T\7&1C31808D&0&000000"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
SCSI Bus:"0"
SCSI LUN:"0"
SCSI Port:"2"
Sectors - Per Track:"63"
Sectors - Total:"8001558810"
Serial Number:"0000_0000_0000_0000_3131_3233_0100_0000."
Size:"3.73 TB"
Size – Available:"2.51 TB"
Status:"OK"
Tracks - Per Cylinder:"255"
Tracks - Total:"127008870"
- "D:"
Availability:"Not Available"
Caption:"D:"
Compression Method:"Not Compressed"
Description:"Local Fixed Disk"
File System:"NTFS"
Name:"NVME SSD"
Serial Number:"D6393A0B"
Size:"3815.43 GB"
Size – Available:"2575.11 GB"
Status:"Not Available"
Volume Dirty:"No"
...#SSU#...

Description and steps to reproduce [Required]

Essentially, the issue manifests while running around the Section 7 slums area in Chapter 3 (It also happens in the same area in the Yuffie DLC). It might happen in other areas too, I only tried it here.

From the location in the save file, walk out the door, down the stairs and after the cutscene, run around the area. While running, the game will occasionally stutter. It seems to correlate to the VRAM utilization -- happening frequently when the VRAM is at the limit (or even oversubscribed? sometimes I see the Arc overlay going above 8192MB).

Normally I'd chalk this up as being due running it at settings that are too high, but my old 5700 XT also had 8GB VRAM and didn't exhibit the stuttering effect from what I can tell, so it may be possible to fix in the drivers. Unfortunately I no longer have that card to test them side by side.

out.mp4

Game graphic quality [Required]

  • Low
  • Medium
  • High
  • Ultra

Game resolution [Required]

3840x2160

Game VSync [Required]

Off

Game display mode [Required]

  • Fullscreen
  • Windowed
  • Borderless Windowed

Detailed game settings [Required]

Screenshot 2024-04-19 192647

Device / Platform name

ASUS ROG Strix B550-I + Ryzen 5800X + Corsair Vengeance 3600MHz + Arc 750 LE

Crash dumps [Required, if applicable]

No response

Save game

FINAL FANTASY VII REMAKE.zip

Adrian-Intel commented

Hi @mihir-io

Thank you for reporting this to us. I was able to replicate the issue with the settings/save game files that you provided, and the stuttering is present.

I tried combinations of settings (Texture Resolution and Shadow Resolution to either High and Low - but not both at High) and was not able to get any stuttering and plays out smoothly. Can you also check on your end and let me know?

Also, I will further work on this and send updates here.

Thank you very much!

Adrian

mihir-io commented

Hi @Adrian-Intel , I tested it out and can confirm what you said on my end -- having either texture or shadow resolution to 'low' seems to mitigate the issue, at least in that area. I haven't played much else of the game on Arc to see if any other areas are affected.

  • 👍1
Adrian-Intel commented

@mihir-io I already filed a case with the debug team (15016110053) and for any updates, I'll share here. Thank you very much!

Adrian-Intel commented

@mihir-io

Please install the latest Arc driver 101.5590 from this link - https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

Run the game and please let us know of your results.

Thank you very much!
Adrian

mihir-io commented

@Adrian-Intel Definitely a huge improvement in this latest driver!

Running the game in both DX12 (the default) mode as well as DX11 with the -dx11 flag I saw the issue is much less common now. In DX12 mode, I didn't see any of the long pauses, just some minor hitching -- might just be a hardware limitation. In DX11 mode, I saw it do long pauses about twice in the maybe 4 minutes I spent running around the map. Before, the issue was the same for DX11 and DX12, where it would have long pauses every few seconds.

Adrian-Intel commented

@mihir-io

Good to hear about your results! We are always striving to make our products better for you. Please confirm if we can already close this case.

Thank you very much!

mihir-io commented

@Adrian-Intel I think it's fine to close it out!