Horizon Forbidden West temporary full black screen during shader compilation
Closed this issue · 9 comments
Checklist [README]
- Device is not undervolted nor overclocked
- Device is using the latest drivers
- Game is not cracked, modded and use the latest patch
Game [Required]
Horizon Forbidden West
Game Platform [Required]
- Steam
- Microsoft Store
- GOG Galaxy
- Ubisoft Connect
- Battle.net
- Epic Games
- Rockstar Games Launcher
- EA app
- Amazon Games app
- Other (please specify)
Other game platform
No response
Processor / Processor Number [Required]
i7 13700K
Graphic Card [Required]
Arc A770 LE
GPU Driver Version [Required]
31.0.101.5518
Other GPU Driver version
No response
Rendering API [Required]
- Vulkan
- OpenGL
- DirectX12
- DirectX11
- DirectX10
- DirectX9
Windows Build Number [Required]
- Windows 11 23H2
- Windows 11 22H2
- Windows 11 21H2
- Windows 10 22H2
- Windows 10 21H2
- Other (Please specify)
Other Windows build number
No response
Intel System Support Utility report
Description and steps to reproduce [Required]
With driver 5518, I launched Horizon Forbidden West v1.4.59.0, which of course started recompiling shaders.
When I fast travelled to the Burning Shores, my monitor went black twice. As I fast travelled around the entire map, whenever more shader compilation happened, my monitor went black occasionally.
I could repeatedly trigger this temporary black screen by
- quitting the game,
- deleting the shader cache file from
%USERPROFILE%\AppData\LocalLow\Intel\ShaderCache\that appeared fresh, - launch the game, load the save
- then fast traveling from the save position to the Burning Shores fast travel point.
As seen in the video below, I have the Arc Control overlay open, so it's not just the game that stops displaying image, but the entire desktop.
https://www.youtube.com/watch?v=P48fordjrqA
As far as I can tell from the recording, neither the GPU nor the CPU is loaded when this black screen happened.
My PSU is a Corsair RM750x (2021), In service since February 2023. The monitor is attached via a recent, 8k60 HDMI cable to the A770. The card has separate 8 and 6 pin PCIe power coming from the PSU.
Game graphic quality [Required]
- Low
- Medium
- High
- Ultra
Game resolution [Required]
1920x1080
Game VSync [Required]
On
Game display mode [Required]
- Fullscreen
- Windowed
- Borderless Windowed
Detailed game settings [Required]
Device / Platform name
No response
Crash dumps [Required, if applicable]
No response
Save game
Hi @akarnokd,
Thank you for the detailed description. I'll begin replication to see what can be done.
In the meantime, I have a couple quick clarifying questions:
- Has this happened with any older graphics drivers, or is this a regression?
- Do any other fast travels show this issue as well?
Never happened with this game before between 5382 and 5445.
It can happen when travelling between biomes that have many shaders to compile. The home - burning shores is the most consistent.
5522 after DDU. The same black screen when traveling from the save location to the burning shores, at the same phase. With 5522, I got the black screen when traveling back right after arriving at the burning shores.
Hi @akarnokd
I have been working to test on multiple systems with the same graphics settings, but I'm still not able to see the issue described. I'll try some other settings and see if that changes anything.
In the meantime, can you also let me know the CPU/GPU usage as it loads the game for you? I want to see if there's potential issues with usage of the GPU
Sure, will do it in about 10 hours from now.
I was unable to trigger the issue, even after two shader cache clears. Still on 5522.
This was my load profile, but no black screens. It loaded in about that 10 second Window:
The GPU power remains < 70W during all the initial shader compilations. Only the CPU goes to 80-95% on the initial compilation load. The first fast travel is <60% where the black screen used to happen.
I'm on a B760 board with 13700K not OC'd but haven't applied any PL2 power limit as I had no strange crash issues in the past 15 months. Will however monitor the CPU power usage again to see if it spikes too high.
No power spike above spec, no black screen either:
Cooler is a Be Quiet Dark Rock 4, rated at 200W.
I couldn't trigger the issue after DDU clean installing 5590 either.
Since you couldn't trigger the problem either since the inital report, feel free to close this issue for now.
Hi @akarnokd
Thank you for verifying, and I'm glad the clean install of the new driver seems to resolve it on your end.
If the issue pops up again, feel free to open a new case linking this one and we can pick up where it was left off.