desktop window manager crashes intel arc a580
Opened this issue · 2 comments
Checklist [README]
- Device is not undervolted nor overclocked
- Device is using the latest drivers
- Application is not cracked, modded and use the latest patch
Application [Required]
dwm.exe
Processor / Processor Number [Required]
Ryzen 5 3600
Graphic Card [Required]
Intel Arc A580
GPU Driver Version [Required]
31.0.101.5534
Other GPU Driver version
No response
Rendering API [Required]
- Vulkan
- OpenGL
- DirectX12
- DirectX11
- DirectX10
- DirectX9
- Not applicable
Windows Build Number [Required]
- Windows 11 23H2
- Windows 11 22H2
- Windows 11 21H2
- Windows 10 22H2
- Windows 10 21H2
- Other (Please specify)
Other Windows build number
22635.3720
Intel System Support Utility report
Description and steps to reproduce [Required]
screen goes black and sound goes all wonky then after a few minutes screen and audio goes back to normal i checked event logs and i found desktop windows manager crashed its happened more then once i actually installed the arc a few days ago used ddu i went from the rx580 i never had this issue in the past it just started to happen when i installed my intel arc a580 i tried reinstalling drivers reseating my gpu and checking power connections everything was fine and i still have this issue its seems to def be related to the arc i have provided a membory dump as well
unknown reproducing it happened while i was gaming and also while on idle
Device / Platform
DESKTOP-K8IJRPO
Crash dumps [Required, if applicable]
https://drive.google.com/file/d/18sp4cUR5W03E4UV82xsK5BhtU1xwDHhL/view here is a memory dump its the closest thing i could get
Application / Windows logs
Faulting application name: dwm.exe, version: 10.0.22621.3646, time stamp: 0x85e98d33
Faulting module name: ntdll.dll, version: 10.0.22621.3646, time stamp: 0x0cdcba7b
Exception code: 0xc0000005
Fault offset: 0x000000000002169d
Faulting process id: 0x0x5A8
Faulting application start time: 0x0x1DAB9D56B69E4D4
Faulting application path: C:\Windows\system32\dwm.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 47b16fd4-5d05-4d73-b0d8-10cae049a892
Faulting package full name:
Faulting package-relative application ID:
i did find a few forms with the same issue hopefully these also help https://www.reddit.com/r/IntelArc/comments/13l68kq/black_screen_crash_while_gaming/
https://community.intel.com/t5/Intel-ARC-Graphics/If-your-system-crashes-when-using-an-Arc-GPU-try-this/td-p/1479254
turning off safe mode did end up being a workaround but ya im glad im reporting the issue