number of opened and closed ticket by month

Question

number of opened and closed ticket by month

yalgva opened this issue 6 years ago · 13 comments

yalgva commented 6 years ago

Hello,

Would it be possible to add technician group in option of this chart please ?

Thank you so much for your work

Answer 1 · 2019-05-10T14:43:17.000Z

Hi @yalgva.

You're lucky it's the lastest modification i have made on mydashboard.

You can find a new version of mydashboard in the release page.

I close the issue.

Best regards.

Answer 2 · 2019-05-13T10:40:18.000Z

Hello,

not lucky because you added technician not technician group.

Thx

Answer 3 · 2019-05-13T11:33:02.000Z

Hi.

Sorry i misunderstoud i tought it was technician group.

I tag your issue as an enhancement to be developped in next version.

Thanks for your feedback.

Answer 4 · 2019-05-13T11:49:05.000Z

I confirm I need technician group

Answer 5 · 2019-05-13T12:54:59.000Z

1.7.4 version, I think about a bug to backlog orange line because we have 122 tickets not 0 today

Answer 6 · 2019-05-13T13:11:51.000Z

It's not a bug because datas used to display the orange line are not live datas.

These datas are an image of tickets state at the moment they have been taken.

You need to execute the php file located in glpi/plugins/mydashboard/scripts/insert_stock_tickets.php.

This file must be executed at the end of every month to update datas.

It's normal that values in the orange line don't change when you use filters on the widget. Datas are based by Entity and not by groups.

Answer 7 · 2019-05-13T13:23:46.000Z

in 1.6.6 I had the same value of backlog in orange line

Answer 8 · 2019-05-13T13:29:44.000Z

I can say that "stock de tickets" and "Nombre de tickets ouverts et clos par mois" have the same values here.

Answer 9 · 2019-05-13T14:38:09.000Z

So why it is not the same on my dashboard ?

ps : on peut parler français si cela vous arrange

Answer 10 · 2019-05-13T15:06:28.000Z

(Cela m'arrange mais les anglophones qui lisent moins ;) ).

Les valeurs sont les mêmes c'est jusque que la ligne orange est placée sur les valeurs en bleu et non l'inverse.

The values are the same but the orange line is different because values of stock ticket are displayed on the tickets values and not otherwise.

Answer 11 · 2019-05-14T05:15:17.000Z

ce qui est bizarre c'est que sur les versions précédentes la valeur etait juste et devant

Answer 12 · 2019-05-15T11:13:28.000Z

I confirm I need technician group

I do agree. It would be great to have a filter "Technician Group", and in particular on the widget "Number of opened and closed ticket by month", "The average real duration of treatment of the ticket" and SLA graphs.

I'm taking this opportinuty to thank you for your amazing job (infotel, teclib & contributors). GLPI is huge !

Answer 13 · 2022-10-15T16:40:31.000Z

Old ticket i close