ImportError: DLL load failed: module was not found

Question

ImportError: DLL load failed: module was not found

Opened this issue 4 years ago · 5 comments

Answer 1 · 2020-09-04T23:22:20.000Z

Thanks for the report. It seems your install is broken, there's at least one necessary file missing (can't tell which one(s) from this error message). Try deleting and reinstalling the program. It's also possible that some antivirus software is getting false positives and removing files (see #126).

Answer 2 · 2020-09-21T19:38:43.000Z

I have allowed all the file as well and I am still getting this issue. Reinstalled it and everything.

Answer 3 · 2020-09-21T20:51:21.000Z

Yeah I'm at a loss for this one. The only ways one of these files can be missing if they were removed by the user, OS, antivirus software, etc, or they were never correctly created by the extractor. I see some interaction with external files (D:\obj\windows-release\37win32_Release\msi_python\zip_win32\__init__.py) in the other person's error log, which shouldn't happen at all. May I see your crash log, as well as the file(s) in the log folder?

Answer 4 · 2020-09-21T20:52:45.000Z

Also maybe try using the other release package, so download and extract the .zip if you used the self extractor or vice-versa.

Answer 5 · 2020-09-21T20:56:08.000Z

One other thing, install the x86 Visual C++ redistributable. Version 1.14 should have removed the dependence on that but it may still be needed for some reason. Do tell me if this particular fix is what works.