App asks for CAPCHA for security reasons

Question

App asks for CAPCHA for security reasons

Closed this issue a year ago · 18 comments

Hello,

When attempting to login to my Protonmail accoumt use this app with GrapheneOS, I am given an error message in the app asking for completion of a CAPCHA. But it does not appear the app supports a CAPCHA. Any thoughts as to a fix? Thank you very much.

Answer 1 · 2023-05-06T07:27:04.000Z

Hey, have you tried to use the "Proton Mail V-Other" backend? That seems to solve the capcha issue for some folks.

Answer 2 · 2023-05-06T08:01:06.000Z

Thanks for the quick reply. Unfortunately, the other login option gives me "Network Request Failed."

Answer 3 · 2023-05-06T08:21:38.000Z

Regarding the capcha, it is sadly not something I can fix since I can't reproduce it :/. That being said, the other backend has been known to work and used to circumvent this. Could you share the logs from the application when the request fails so I can take a look?

Answer 4 · 2023-05-06T09:44:32.000Z

How would I go about accessing logs?

…

-------- Original Message --------

On May 6, 2023, 4:21 AM, LeanderBB wrote: Regarding the capcha, it is sadly not something I can fix since I can't reproduce it :/. That being said, the other backend has been known to work and used to circumvent this. Could you share the logs from the application when the request fails so I can take a look? — Reply to this email directly, [view it on GitHub](#12 (comment)), or [unsubscribe](https://github.com/notifications/unsubscribe-auth/AP6247HUNQOMMCAP7ISHTQLXEYCZZANCNFSM6AAAAAAXX5XNJM). You are receiving this because you authored the thread.Message ID: ***@***.***>

Answer 5 · 2023-05-06T18:47:20.000Z

You can follow one of the suggestions listed here: https://www.xda-developers.com/how-to-take-logs-android/

Answer 6 · 2023-05-29T07:28:08.000Z

@BalooRJ1 do you still have network issues and/or managed to get hold of the logs?

Answer 7 · 2023-05-29T13:38:37.000Z

Is it possible you have the old two password system enabled for your account?

Answer 8 · 2023-06-03T22:35:33.000Z

Same miui 13.0.5 f-droid android 12

Answer 9 · 2023-06-04T07:24:46.000Z

@Wjfxi, did you try to use the Proton V-Other Backend? It's known to not request captchas. If you did and you ran into a network request error, do you have a proton account with two password mode?

Answer 10 · 2023-06-04T07:36:13.000Z

did you try to use the Proton V-Other Backend?

Yes. I don't know about the rest.

Answer 11 · 2023-06-04T12:33:39.000Z

@Wjxfi

I don't know about the rest.

#13 (comment)

Answer 12 · 2023-06-07T18:17:00.000Z

Greetings. I'm getting the Network request failed error as well. I do not have two password mode enabled, but do have MFA enabled, which seems to be the issue. In my Proton Mail logs I see the following security event log:

Sign in success (awaiting second factor)

Answer 13 · 2023-06-07T19:49:37.000Z

Hey, do you think you could provide the app logs? There is support for TOTP codes, but not for FIDO/yubi keys. The former does not cause network request errors though.

Answer 14 · 2023-06-08T06:12:39.000Z

@dailyherold Does this happen after you submit the username + password or after you input 2FA/TOTP ?

Answer 15 · 2023-06-09T02:28:45.000Z

Sorry for delay @LeanderBB, I have a security key (onlykey) registered, so based on your comment that must be it. I'll remove key and re-test to confirm.

Answer 16 · 2023-06-09T02:35:55.000Z

Yup, got it working by removing security key. Might open an issue simply for tracking, no pressure to work on.

Answer 17 · 2023-06-09T05:42:56.000Z

@dailyherold Thanks so much for digging deeper into this 🙏

Answer 18 · 2023-06-09T15:04:39.000Z

Good news everybody, I finally managed to trigger the captcha request.

v0.9.0 now supports solving Proton Captchas.

If there is an issue related to this new feature, please open a separate ticket, thanks.