Tron - 3rd account: Sorry, it looks like your device disconnected

[eribertomota]

Ledger Live Version and Operating System

• tested on Ledger Live 2.40.2.
• Platform and version: Debian 11.

Expected behavior

Create my 3rd Trx (Tron) account.

Actual behavior

I always get "Sorry, it looks like your device disconnected".

Is possible to create a 3rd account for Solana, BSC, etc.

In debug I can see this message:

{"type":"promise-retry"
"message":" failed. 2 retry remain. Error: timeout of 60000ms exceeded"
"level":"debug"
"pname":"internal"
"timestamp":"2022-04-07T18:09:27.455Z"}

Steps to reproduce the behavior

Create 3 trx accounts.

Regards,

Eriberto

[MartinRGB1234]

I'm also having this issue when I try to add an old BTC account.
I was able to restore all my ETH accounts (5 of them), but I was only able to restore 1 out of 2 BTC accounts.
Live Ledger 2.40.2
Windows 10
Nano X

[eribertomota]

Em sexta-feira, 15 de abril de 2022, Martin ***@***.***> escreveu:

I'm also having this issue when I try to add an old BTC account. I was able to restore all my ETH accounts (5 of them), but I was only able to restore 1 out of 2 BTC accounts.

A workaround is downgrading to 2.39.2. See #4904.

[eribertomota]

The fail seems to be fixed in version 2.40.4. Closing this issue. Thanks.