App crashes during app start
Closed this issue · 7 comments
App downloaded: v1.4.0
System details:
MacBook Pro 16 (2019)
2,3 GHz 8-Core Intel Core i9
AMD Radeon Pro 5500M 4 GB
Intel UHD Graphics 630 1536 MB
16 GB 2667 MHz DDR4
MacOS Ventura Version 13.3.1 (a) (22E772610a)
App crashes immediately after start. Only system info modal shown (screenshot attached)
Thanks for the report!
This is in fact a security warning in disguise; as far as I know, it only appears when extracting the app from the TAR.GZ download, so I assume you went that route?
The issue is rather easy to solve. I've collected instructions here: https://cinecred.com/security-warnings/#when-launching-the-app
Alternatively, you can also download the PKG and install Cinecred that way.
Actually it was the PKG (cinecred-1.4.0-x86_64.pkg) that I used for installing it. :-/
Oh, that's strange. I've never heard that happen.
To help me identify the issue, can you launch the app after running the following command in the terminal?
xattr -d com.apple.quarantine /Applications/Cinecred.app
I just tested installing Cinecred 1.4.1 using the PKG installer on a freshly installed Intel Mac with Ventura. I encountered the regular security warning when opening the PKG (cf. https://cinecred.com/security-warnings/#when-launching-the-installer), but once the app has been installed, it properly launches without the "damaged app" warning you reported.
So I'm even more confused now regarding what's going on. Does running the command from my previous post help? Did you maybe change some security-related settings on your Mac? Is it maybe configured to only permit apps from the App Store (a setting under "Privacy & Security")?
I'd really like to get to the bottom of this to both help you and other people who might stumble across the same issue.
It appears that sometimes, right-clicking the app and choosing "Open" can solve the problem you encountered; c.f. https://www.reddit.com/r/editors/comments/13ekb5r/comment/jjrbdsm/.
Hi,
ok, tested the command in Terminal. Got an "permission denied" response. Hence tested running it as sudo. Still "permission denied".
I tested the right-click-open case and that worked. It did show the same error modal as before but this time with an open option. After opening it this way and going through a few options of the app it now starts as expected (as in: using spotlight or dock entries).
Taking another look at the error message I wonder if it may be an metadata issue?! (See "Diese Datei wurde an einem unbekannten Datum geladen")
Hopethishelps
Sadly, so far I didn't succeed in reproducing the issue. However, seeing that there's now at least two of you who encountered the same issue, I've added the right-click resolution to the security warnings page.