Sunricher HK-SENSOR-4IN1-A not reporting temperature

Question

Sunricher HK-SENSOR-4IN1-A not reporting temperature

Closed this issue a month ago · 7 comments

I am trying out a new Sunricher/HK-SENSOR-4IN1-A sensor and everything else seems fine, but it is not reporting the temperature. Is there a chance there is an issue with the driver, or is it more likely to be a defective device?

In case it's relevant, I did factory reset and re-add the device just in case it would make a difference.

Answer 1 · 2024-08-17T13:29:05.000Z

If it doesn't report temperature, it may not have been configured correctly during installation.
It seems that you have already reinstalled it, but I would do it again and with the device close to the hub.

Answer 2 · 2024-08-18T23:21:47.000Z

Interesting, I wasn't aware it's possible for a device to only partially connect to a hub. My first two attempts were sitting next to the hub, but I tried again per your suggestion, and it still isn't reporting the temperature after a third reset and reconnect. Sense you don't seem to think the driver could be the problem, I have ordered a replacement unit. I will update in a few days after I have tried that one.

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On Sat, Aug 17, 2024, 8:29 AM Mariano ***@***.***> wrote: If it doesn't report temperature, it may not have been configured correctly during installation. It seems that you have already reinstalled it, but I would do it again and with the device close to the hub. — Reply to this email directly, view it on GitHub <#123 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ABNITMKIDDZROBH3HGDMTDTZR5F3NAVCNFSM6AAAAABMRFLPB2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDEOJUHA2TSOJWHA> . You are receiving this because you authored the thread.Message ID: ***@***.***>

Answer 3 · 2024-08-27T18:20:31.000Z

Update: I received the replacement unit (I still have the old one too FYI) and I am having the same issue. Neither device will report the temperature.

I'm not sure if there's something that can be adjusted in the driver, but please let me know if there's anything I can do to assist.

Answer 4 · 2024-08-27T19:05:53.000Z

Hi,
Are those the fingerprints of your device?

manufacturer: Sunricher
model: HK-SENSOR-4IN1-A

Answer 5 · 2024-08-27T19:47:15.000Z

Try with this driver version

───────────────────────────────────────────────────
 Name         Zigbee Motion Sensor Mc
 Version      2024-08-27T19:45:05.910700009
───────────────────────────────────────────────────

Answer 6 · 2024-08-29T08:56:23.000Z

I understand that it should work and I close the issue

Answer 7 · 2024-08-29T21:32:33.000Z

Hi, yes confirmed, both sensors are now reporting the temperature with the new driver. Thanks so much! - Charlie Worthley (Sent via mobile)

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On Thu, Aug 29, 2024, 3:56 AM Mariano ***@***.***> wrote: I understand that it should work and I close the issue — Reply to this email directly, view it on GitHub <#123 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ABNITMJEIITW7WKC3WAIX73ZT3O43AVCNFSM6AAAAABMRFLPB2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGMJXGA3DQOJWGQ> . You are receiving this because you authored the thread.Message ID: ***@***.***>