MediaBrowser/SamsungSmartTV

Not loading subtitles at all

sdimovv opened this issue · 12 comments

sdimovv commented

Hello,
first of all I would like to point out that I tried posting this in the Emby community forum, but it did not let me create a thread after registration. I guess I am not the only one with that problem.

Onto the matter at hand

Setup:
TV: UE43KU6072
Tizen OS version: 1240 (Tizen says this is the newest version even after a manual check)
NAS: Synology (DSM 6.2.2-24922 Update 3)
Emby server version: 4.2.1.0
Emby client for TizenOS versions tested:

  • from SmartHub:
    version: 1.0.62
    released on: July 18 2019 (according to the store)
  • from Github:
    version 1.0.64

Played media:

  • container: MP4
  • video codec: x264
  • audio codec: aac
  • subtitles: external (.srt) & the same subtitles embedded as MOV_TEXT

Expected behaviour:
To be able to play the movie on the Emby TizenOS client app with subtitles, just as I am able to play it from the Android, IOS and Web clients.

Actual behaviour:
The subtitles are selected, but no subtitles are shown during playback.

What I tried:

  • Sideloading the latest version of the client app
  • Completely disabling the transcoding permissions for the user signed in the TizenOS client app.
  • Enabling the transcoding and transcoding the media to a lower quality
  • Checking the "embyserver.txt" log for errors - did not find anything out of the ordinary.
LukePulverenti commented

If you're on Tizen then you should be using our Tizen app:
https://emby.media/community/index.php?/blog/1/entry-464-emby-for-samsung-tizen-tv-now-available-for-usb-installation/

This app is for older Samsungs and is not being tested on Tizen models.

sdimovv commented

I DID. Like I wrote above I tried with the app downloaded directly from the TV app store, and when it did not work, I found the exact same link you posted and sideloaded it. (If you click on the provided link above you will see that I am downloading the zip file from Emby.Releases/master/tizen. The commit itself is from 10 days ago...

LukePulverenti commented

Where are you getting version 2.2.6 from? The version of the app is 1.0.64.

sdimovv commented

Oh, that would be my mistake. I wrote down the last version from this repo, but I meant the new app.

I have fixed the OP accordingly

sdimovv commented

Just tested the same movie over DLNA on the same TV - still no subtitles. However the subtitles are available if the movie is played on an old LG TV (DLNA), as well as on the android, IOS, and web clients. What is going on??

MarkBarbieri commented

It's probably best you try and get your posting issue fixed on the forum so that we can give you better support by the community. As Luke has suggested, this repo is actually for the legacy version of the app and not the version you are having issues with.

Aside from that, you'll need to give as media info and server logs during playback of a specific example. Thanks

sdimovv commented

Couldn't agree more. But as I said the forum does not let me post a topic, nor I have received an email confirmation email (yes I checked everywhere multiple times)

I am not the only one with this problem, either:
https://www.reddit.com/r/emby/comments/72r2vp/new_user_sorry_you_dont_have_permission_for_that/

abobader commented

Hi,
What the user name you have at Emby Community?

sdimovv commented

Hello,
slavd

abobader commented

Hi,
I fix your account.

MarkBarbieri commented

Hi,
I fix your account.

Thanks @abobader, SamES.

sdimovv commented

@abobader Thanks!