Download through mergin plugin fails after reaching 100% with unhandled exception
etiennethomassen opened this issue · 4 comments
Downloading a large and active Mergin project fails after reaching 100% with an unhandled exception
Traceback (most recent call last):
File "C:\Users/etienne/AppData/Roaming/QGIS/QGIS3\profiles\default/python/plugins\Mergin\sync_dialog.py", line 150, in download_timer_tick
download_project_finalize(self.job)
File "C:\Users/etienne/AppData/Roaming/QGIS/QGIS3\profiles\default/python/plugins\Mergin\mergin\client_pull.py", line 239, in download_project_finalize
task.apply(job.directory, job.mp)
File "C:\Users/etienne/AppData/Roaming/QGIS/QGIS3\profiles\default/python/plugins\Mergin\mergin\client_pull.py", line 286, in apply
file_to_merge.merge()
File "C:\Users/etienne/AppData/Roaming/QGIS/QGIS3\profiles\default/python/plugins\Mergin\mergin\client_pull.py", line 570, in merge
raise ClientError("Download of file {} failed. Please try it again.".format(self.dest_file))
Mergin.mergin.common.ClientError: Detail: Download of file C:\Users\etienne\Documents\GIS\LCF_bostracken\LCF_bostracken\bostracken.qgz failed. Please try it again.
Hi @etiennethomassen, I have forwarded your query to support. They will get in touch soon
Hi Etienne,
Can you please share diagnostic log from your machine where you experienced the problem?
Please see:
https://merginmaps.com/docs/misc/troubleshoot/#diagnostic-logs
Please make sure to mention your username and date when the log was created so we can correctly relate it with your problem.
It is up to you whether to continue here in GitHub or create a more private support ticket in our helpdesk:
https://support.merginmaps.com/support/tickets/new
Ok. I have created a ticket with the requested log in the attachement.
Great, thanks for you cooperation. I am closing this GitHub ticket then