resource genesyscloud_routing_queue - subTypeSettings in media settings & cannedResponseLibraries

[TaisukChoi]

Right now, routing_queue does not have subTypeSettings in media_settings_* and cannedResponseLibraries.

Not having subTypeSettings in media_settings_message makes enable_auto_answer useless as auto answer does not turn on for media subtypes.

Not supporting cannedResponseLibraries is bit more problematic, because when you update a queue with canned response library configured using Terraform, canned response library setting goes back to "All libraries". As a result once you configure canned response libraries to queues CXasCode can no longer be used to manage queue configuration. I understand this can take longer to fix as Go SDK does not support this either.

I was thinking to add below to genesyscloud/routing_queue/resource_genesyscloud_routing_queue_schema.go and modify queue to work with but not too sure how long it will take.

`
// New subschema

queueMediaBaseSettingsResource = &schema.Resource{
	Schema: map[string]*schema.Schema{
		"media_subtype": {
			Description: "Media subtype, examples are whatsapp, twitter, webmessaging, facebook, sms, instagram & open",
			Type:        schema.TypeString,
			Required:    true,
		},
		"enable_auto_answer": {
			Description: "Indicates if auto-answer is enabled for the given media type or subtype (default is false).  Subtype settings take precedence over media type settings.",
			Type:        schema.TypeBool,
			Required:    true,
		},
	},
}


// Add "subtype_settings to queueMediaSettingsResource
    queueMediaSettingsResource = &schema.Resource{
	Schema: map[string]*schema.Schema{
		<.........>
		"subtype_settings": {
			Description: "Media subtype specific settings.",
			Type:        schema.TypeList,
			Optional:    true,
			Elem:        queueMediaBaseSettingsResource,
		},
	},
}

`

[charliecon]

Hi @TaisukChoi

Sorry for the very late response on this. The fields you mentioned above have been released on the Go SDK and will be added to the Terraform resource. We have created a ticket and will get a dev working on this as soon as we can.

Thanks for raising the issue.

-Charlie

(Tracking with DEVTOOLING-963)