recording media retention policy export/import not working.
Closed this issue · 2 comments
Hi,
Maybe i cannot find the correct resources but,
The following was a closed case, but it still not possible to export recording media retention policy
The API that is used when creating the policy through the GUI is:
/api/v2/analytics/dataretention
and
/api/v2/recording/mediaretentionpolicies
And there is no "crossplatform" API available to me.
Can this be changed in the current resource or another media policy resource be created?
(Or am i missing something?)
Kind regards,
Addie van den Heuvel
Hi Addie,
So quick question:
-
Have you taken a look at: https://registry.terraform.io/providers/MyPureCloud/genesyscloud/latest/docs/resources/recording_media_retention_policy
-
Could you be a little more specific about it failing to export. Is it not showing up at all or is it showing up with GUID's in it?
-
This information will at least help us either enhance the existing media retention policy or backlog a new one.
Thanks,
John Carnell
Director, Developer Engagement
The answer your questions,
- Have you taken a look at: https://registry.terraform.io/providers/MyPureCloud/genesyscloud/latest/docs/resources/recording_media_retention_policy
- Yes, i did. The API calls are going to "crossplatform", which is not the API i am using when adding / changing / viewing though the webpage. (Using F12 dev tools in the browser to look into that.)
- Could you be a little more specific about it failing to export. Is it not showing up at all or is it showing up with GUID's in it?
- Nothing is exported, and no error is given.
This information will at least help us either enhance the existing media retention policy or backlog a new one.
I think there are 2 API's regarding recording media retention (And "recording policies"). Where the crossplatform one is unavailable to me.
Kind regards,
Addie