infinite loading screen.

Question

infinite loading screen.

111100001 opened this issue 5 months ago · 27 comments

111100001 commented 5 months ago

i reinstalled multiple times and that didn't fix it.
someone on reddit comments reported the same issue (op is me)

sueyda commented 5 months ago

yes

Answer 1 · 2024-08-26T13:28:20.000Z

same problem very annoying.

Answer 2 · 2024-08-26T14:12:02.000Z

Can you please launch the 'Nvidia chatrtx.exe' from cmd and share me the cmd logs
the exe is located at: C:\Program Files\NVIDIA Corporation\ChatRTX\RAG\trt-llm-rag-windows-ChatRTX_0.4.0\ChatRTXUI\dist\win-unpacked

Answer 3 · 2024-08-26T14:28:58.000Z

are you installing though the NvAPP ?

Answer 4 · 2024-08-26T18:18:38.000Z

yea I have the exact same issue

Answer 5 · 2024-08-26T19:26:39.000Z

UPDATE: i have fixed the issue by launching the app_launch.py from the CMD (admin mode) python3 app_launch.py and i got an error that said no module named win32process was found

i looked it up and found similar issue in another software but the solution was to install pypiwin32 using pip and tried running the app again and it worked

pip install -U pypiwin32

Answer 6 · 2024-08-26T19:56:28.000Z

still not working for me

edit: nope, it's working, thanks bro.

Answer 7 · 2024-08-30T07:56:46.000Z

UPDATE: i have fixed the issue by launching the app_launch.py from the CMD (admin mode) python3 app_launch.py and i got an error that said no module named win32process was found

i looked it up and found similar issue in another software but the solution was to install pypiwin32 using pip and tried running the app again and it worked

pip install -U pypiwin32

@111100001 I don't think this issue should be closes. While you found a workaround/the underlying cause, this is still an issue with the default installation.

Answer 8 · 2024-09-01T17:05:08.000Z

UPDATE: i have fixed the issue by launching the app_launch.py from the CMD (admin mode) python3 app_launch.py and i got an error that said no module named win32process was found

i looked it up and found similar issue in another software but the solution was to install pypiwin32 using pip and tried running the app again and it worked

pip install -U pypiwin32

Didn't work for me.
I'm still stuck on loading screen.

Answer 9 · 2024-09-01T20:17:47.000Z

UPDATE: i have fixed the issue by launching the app_launch.py from the CMD (admin mode) python3 app_launch.py and i got an error that said no module named win32process was found
i looked it up and found similar issue in another software but the solution was to install pypiwin32 using pip and tried running the app again and it worked
pip install -U pypiwin32

Didn't work for me. I'm still stuck on loading screen.

In addition to installing the depencency, try running the application as administrator.

Answer 10 · 2024-09-01T20:40:48.000Z

UPDATE: i have fixed the issue by launching the app_launch.py from the CMD (admin mode) python3 app_launch.py and i got an error that said no module named win32process was found
i looked it up and found similar issue in another software but the solution was to install pypiwin32 using pip and tried running the app again and it worked
pip install -U pypiwin32

Didn't work for me. I'm still stuck on loading screen.

In addition to installing the depencency, try running the application as administrator.

Didn't work.

Answer 11 · 2024-09-02T19:58:38.000Z

The error in my case is:

22:52:26.958 > Error while loading C:\Program Files\NVIDIA Corporation\ChatRTX\RAG\trt-llm-rag-windows-ChatRTX_0.4.0\ChatRTXUI\engine\ChatRTXUIEngine.py *** PY *** Python Error Call to 'fileImport' failed:

    chatbot = await python(pyfile)

at async initializeChatbot (C:\Program Files\NVIDIA Corporation\ChatRTX\RAG\trt-llm-rag-windows-ChatRTX_0.4.0\ChatRTXUI\dist\win-unpacked\resources\app.asar\build\bridge_commands\chatbot\chatbot.js:33:19)
at async initializeBridgeCommands (C:\Program Files\NVIDIA Corporation\ChatRTX\RAG\trt-llm-rag-windows-ChatRTX_0.4.0\ChatRTXUI\dist\win-unpacked\resources\app.asar\build\bridge_commands\index.js:21:18)

... across the bridge ...

nltk.data.find("tokenizers/punkt")
at init (C:\Program Files\NVIDIA Corporation\ChatRTX\env_nvd_rag\lib\site-packages\llama_index\core\utils.py:65)
raise LookupError(resource_not_found)
at find (C:\Program Files\NVIDIA Corporation\ChatRTX\env_nvd_rag\lib\site-packages\nltk\data.py:579)
at exec_module (:883)
at call_with_frames_removed (:241)
from backend import Backend, Mode
at (C:\Program Files\NVIDIA Corporation\ChatRTX\RAG\trt-llm-rag-windows-ChatRTX_0.4.0\ChatRTXUI\engine\ChatRTXUIEngine.py:33)
from ChatRTX.chatrtx import ChatRTX
at (C:\Program Files\NVIDIA Corporation\ChatRTX\RAG\trt-llm-rag-windows-ChatRTX_0.4.0\ChatRTXUI\engine\backend.py:2)
from ChatRTX.inference.pytorch.CLIP import ClipInference
at (C:\Program Files\NVIDIA Corporation\ChatRTX\env_nvd_rag\lib\site-packages\ChatRTX\chatrtx.py:23)
from llama_index.core.schema import TextNode
at (C:\Program Files\NVIDIA Corporation\ChatRTX\env_nvd_rag\lib\site-packages\ChatRTX\inference\pytorch\CLIP.py:26)
from llama_index.core.base.response.schema import Response
at (C:\Program Files\NVIDIA Corporation\ChatRTX\env_nvd_rag\lib\site-packages\llama_index\core_init.py:10)
from llama_index.core.schema import NodeWithScore
at (C:\Program Files\NVIDIA Corporation\ChatRTX\env_nvd_rag\lib\site-packages\llama_index\core\base\response\schema.py:9)
from llama_index.core.utils import SAMPLE_TEXT, truncate_text
at (C:\Program Files\NVIDIA Corporation\ChatRTX\env_nvd_rag\lib\site-packages\llama_index\core\schema.py:18)
globals_helper = GlobalsHelper()
at (C:\Program Files\NVIDIA Corporation\ChatRTX\env_nvd_rag\lib\site-packages\llama_index\core\utils.py:89)
nltk.download("punkt_tab", download_dir=self._nltk_data_dir)
at init (C:\Program Files\NVIDIA Corporation\ChatRTX\env_nvd_rag\lib\site-packages\llama_index\core\utils.py:67)
for msg in self.incr_download(info_or_id, download_dir, force):
at download (C:\Program Files\NVIDIA Corporation\ChatRTX\env_nvd_rag\lib\site-packages\nltk\downloader.py:774)
yield from self._download_package(info, download_dir, force)
at incr_download (C:\Program Files\NVIDIA Corporation\ChatRTX\env_nvd_rag\lib\site-packages\nltk\downloader.py:642)
os.makedirs(os.path.join(download_dir, info.subdir), exist_ok=True)
at _download_package (C:\Program Files\NVIDIA Corporation\ChatRTX\env_nvd_rag\lib\site-packages\nltk\downloader.py:699)
at makedirs (os.py:225)
*** JS *** PermissionError: [WinError 5] Access is denied: 'C:\Program Files\NVIDIA Corporation\ChatRTX\env_nvd_rag\lib\site-packages\llama_index\core\_static/nltk_cache\tokenizers'
22:52:26.959 > Error while getting bridge commands TypeError: Cannot read properties of undefined (reading 'ChatBot')
at new Chatbot (C:\Program Files\NVIDIA Corporation\ChatRTX\RAG\trt-llm-rag-windows-ChatRTX_0.4.0\ChatRTXUI\dist\win-unpacked\resources\app.asar\build\bridge_commands\chatbot\chatbot.js:79:27)
at Chatbot.init (C:\Program Files\NVIDIA Corporation\ChatRTX\RAG\trt-llm-rag-windows-ChatRTX_0.4.0\ChatRTXUI\dist\win-unpacked\resources\app.asar.unpacked\node_modules\pythonia\src\pythonia\Bridge.js:48:18)
at initializeChatbot (C:\Program Files\NVIDIA Corporation\ChatRTX\RAG\trt-llm-rag-windows-ChatRTX_0.4.0\ChatRTXUI\dist\win-unpacked\resources\app.asar\build\bridge_commands\chatbot\chatbot.js:227:38)
at process.processTicksAndRejections (node:internal/process/task_queues:95:5)
at async initializeBridgeCommands (C:\Program Files\NVIDIA Corporation\ChatRTX\RAG\trt-llm-rag-windows-ChatRTX_0.4.0\ChatRTXUI\dist\win-unpacked\resources\app.asar\build\bridge_commands\index.js:21:18)

I went to that location and didnt find the file "tokenizers"

Answer 12 · 2024-09-03T20:04:21.000Z

Same error here

Answer 13 · 2024-09-13T09:08:40.000Z

Once I've started powershell as admin Nvidia chatrtx.exe works

Answer 14 · 2024-09-25T03:40:07.000Z

Same error, and these word-arounds don't work.

Answer 15 · 2024-09-25T03:50:32.000Z

@ETM500 : What error you are getting in the cmd ?

Answer 16 · 2024-10-02T09:31:15.000Z

Once I've started powershell as admin Nvidia chatrtx.exe works

This worked for me as well 👍
For anyone who needs to find the file, here is where mine is:
"C:\Program Files\NVIDIA Corporation\ChatRTX\RAG\trt-llm-rag-windows-ChatRTX_0.4.0\ChatRTXUI\dist\win-unpacked\NVIDIA ChatRTX.exe"

Answer 17 · 2024-10-06T17:41:03.000Z

Same issue, this should stay open

Answer 18 · 2024-10-09T05:28:05.000Z

Once I've started powershell as admin Nvidia chatrtx.exe works

This worked for me as well 👍 For anyone who needs to find the file, here is where mine is: "C:\Program Files\NVIDIA Corporation\ChatRTX\RAG\trt-llm-rag-windows-ChatRTX_0.4.0\ChatRTXUI\dist\win-unpacked\NVIDIA ChatRTX.exe"

I had the Same issue but at least this worked for me.

Answer 19 · 2024-10-12T05:58:10.000Z

Once I've started powershell as admin Nvidia chatrtx.exe works

This also worked for me as well . A faster way to do this is the following:
Create a Shortcut to NVIDIA ChatRTX

Locate the Executable:
    Navigate to the folder where NVIDIA ChatRTX.exe is located (C:\Program Files\NVIDIA Corporation\ChatRTX\RAG\trt-llm-rag-windows-ChatRTX_0.4.0\ChatRTXUI\dist\win-unpacked\NVIDIA ChatRTX.exe)

Create a Shortcut:
    Right-click on NVIDIA ChatRTX.exe.
    Select Create shortcut. This will be made in the desktop

Set the Shortcut to Run as Administrator:
    Right-click on the shortcut you just created and select Properties.
    Go to the Compatibility tab.
    Check the box that says Run this program as an administrator .
    Click  Apply, and close the properties window.

My shortcut was located in the desktop but yours might vary

Answer 20 · 2024-10-14T08:29:43.000Z

UPDATE: i have fixed the issue by launching the app_launch.py from the CMD (admin mode) python3 app_launch.py and i got an error that said no module named win32process was found

i looked it up and found similar issue in another software but the solution was to install pypiwin32 using pip and tried running the app again and it worked

pip install -U pypiwin32

worked for me.