NebraLtd/Helium-Guides

No Beacons Being Sent by Miner

ebjorklu opened this issue · 6 comments

ebjorklu commented

I'm trying to figure out why I haven't sent any beacons in the last week. (I'm witnessing and sending challenges fine.)

Port forwarding is the most obvious issue, but I've:

  1. restarted the miner multiple times; and
  2. checked the local web-app to verify miner is NOT in relay (diagnostic file attached); and
  3. telnetted to my miner on port 44158 from outside my firewall successfully (which seems to further validate I'm not in relay).

Here's the URL to my miner on Helium Explorer if helpful.

https://explorer.helium.com/hotspots/112eupWoT1DnvwEi3pDM3v7xai9tmcsdG5EsQnXBfiXJjKyNNNZ

Let me know if there is any other information I can provide.

Thanks

-Eric

nebra-diag.json.txt

ebjorklu commented

I'm curious if there is any way to determine if I'm not:

  1. receiving the challenges; or
  2. receiving the challenges, but unable to send a beacon?

Let me know if there's any way to determine that from the diagnostic file I sent, or if something further needs to be pulled from the miner (i.e. additional logs).

marketstorm1 commented

I have the same problem too. No beacons sent for over 7 days and no witnesses. I seem to be witnessing others as normal but I lost all of my witnesses. Many people in my area look like they are having the same problem
https://explorer.helium.com/hotspots/112iXx8mHSMbFDRapuj7yUAqM8BhA55GnBr3fyzezoSkV5hbpp81/activity

curtcormier commented

Same here dropped to zero witnesses on both Outdoor Nebra's.

shawaj commented

This is not a support channel.

Please email support@nebra.com