cannot connect through web interface
Closed this issue · 2 comments
The problem
cannot connect through web interface
it works then it doesn't work
Did the issue persist even in safe mode?
I cannot test this issue in safe mode (state why below)
If you could not test in safe mode, please state why ("currently printing" is NOT an excuse!)
No response
Version of OctoPrint
the newest multi camera stack
Operating system running OctoPrint
OctoPi
Printer model & used firmware incl. version
No response
Browser and version of browser, operating system running browser
No response
Checklist of files to include below
- Systeminfo Bundle (always include!)
- Contents of the JavaScript browser console (always include in cases of issues with the user interface)
- Screenshots and/or videos showing the problem (always include in case of issues with the user interface)
- GCODE file with which to reproduce (always include in case of issues with GCODE analysis or printing behaviour)
Additional information & file uploads
I can't retrieve Systeminfo Bundle :(
currently
Hi @atfam!
It looks like you didn't upload a system info bundle as requested by the template. A bundle is required to further process your issue. It contains important logs and system information to be able to put your issue into context and give pointers as to what has happened.
Please edit your original post above and upload a bundle zip file. Actually upload the file please and do not paste some link to a cloud provider, we want to have everything in one place here. Also do not unpack, repack or otherwise modify the bundle or its name, share it exactly like you get it from OctoPrint.
Without the availability of a bundle, your issue will have to be closed.
Thank you for your collaboration.
No system info bundle, no testing in safe mode, completely unclear what the issue even is and to boot no OctoPrint version.
I'm happy to help you, but I can't work with this. Please request a reopen once you've tested in safe mode, provided a system info bundle (including an enabled serial.log please) and can provide full steps on how to reproduce and what errors exactly you are seeing.