OfficeDev/office-js

IOS Outlook not showing add-in button

Closed this issue · 3 comments

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Your Environment

  • Platform [PC desktop, Mac, iOS, Office on the web]: Iphone 12 Outlook 4.2420.0

Expected behavior

Add-in should be visible and usable on Outlook application

Current behavior

The button of the add-in is not visible even if the manifest has been installed. It's working nicely on Web.
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I use an XML manifest that is working nice on web when installed manually. On the application it seem's installed but the action button to open le pane is not visible (look at the screen shot above). I've tried with an Outlook account and a Microsoft 365 account both with the same issue.

Also, I've followed this snippet to create my manifest: https://github.com/OfficeDev/outlook-add-in-command-demo/blob/master/command-demo-manifest.xml#L978

Steps to reproduce

Install this manifest: https://gist.github.com/enzo-billis/077aeb5ac695df511db790fe78eedc86
Open you Outlook application on IOS
The Add-in is installed but not usable.

Thanks for time

Hey @enzo-billis ,

The manifest seems to point to icons that do not exist. Please replace the icons in the URL with valid icons which are in the format .bmp, .gif, .exif, .jpg, .png, and .tiff as mentioned here

We can confirm that the extensions are showing up when the icon files are replaced.

Hello @mobisw-msft
It's work ! Thanks for you help.
Thanks again

Closing this thread since your query has been answered.