OpenIndex/RemoteSupportTool

Support session not working on Linux with Wayland (e.g. Fedora)

pinhead84 opened this issue · 0 comments

It seems that the customer application is not properly working on Linux with Wayland. If the customer application is running on Fedora 29 (latest version), the staff only receives a black screenshot.

It might be an issue with OpenJDK. Or maybe there might be a way to explicitly allow an application to take screenshots. Fortunately Wayland is currently not widely used. But sooner or later we need to find a solution.