OpenZesame/Zhip

Lost my master key!!!!

Closed this issue · 2 comments

I exchanged my almost 14,000 XRP because it was tanking, and I downloaded this app, and it was taking awhile to exchange, so i thought maybe delete the app and reinstall, because I thought it would just ask for my password and passcord, So I have like $3800 in ZIL sitting in my wallet which I can't access!!!

If you did not backup your private key OR keystore+encryptionPassword even though you marked in the app that you did, there's unfortunately nothing to do.

That is why I made so that the app warn you many times and very explicit about backing up this data. You checked the checkboxes promising that you did, so please be careful in the future. Read everything, if you do not understand, don't use crypto until you do.