Zillica crypto; help required please; my old iphone would not up grade; moved to new iphone my account using the proceedure IT WILL NOT LOAD MY ACCOUNT int the new wallet

[pwilks100]

New Issue Checklist

• Updated Zhip to the latest version
• I read the Contribution Guidelines
• I searched for existing GitHub issues

Issue Description

Environment

Stand in the root of the repo and run ./environments.sh and paste the output below

[INSERT OUTPUT HERE]

[Sajjon]

Hi, can you please describe what you are trying to do, what you have done. You have not provided any details whatsoever.

If you are bad at English, write in your own language in Google Translate; translate, paste English translation here.

This is NOT a customer service entrypoint. In Github you report bugs in the wallet.

Sounds like you have not Backed Up your Private Key? Or Keystore+Password?

[pwilks100]

Hi thanks for your reply Story; had old iphone, 6plus ; the upgrade for Zill would not work So i have made a new wallet; using the "keystore" I have access to this new wallet It opens; I click to migrate the balance from the old wallet to this new one Nothing happens I am waiting for hours to receive the balance Any ideas please gratefully received bst Pte Sent with [Proton Mail](https://proton.me/) secure email.

…

------- Original Message -------

On Tuesday, July 26th, 2022 at 19:53, Alexander Cyon ***@***.***> wrote: Hi, can you please describe what you are trying to do, what you have done. You have not provided any details whatsoever. If you are bad at English, write in your own language in Google Translate; translate, paste English translation here. This is NOT a customer service entrypoint. In Github you report bugs in the wallet. Sounds like you have not Backed Up your Private Key? Or Keystore+Password? — Reply to this email directly, [view it on GitHub](#131 (comment)), or [unsubscribe](https://github.com/notifications/unsubscribe-auth/A2HU2S2FOKVXNMSF5AB5CJTVWAQ3BANCNFSM54WYC7QA). You are receiving this because you authored the thread.Message ID: ***@***.***>

[Sajjon]

@pwilks100 i do not understand what you are saying. Your English is so bad that I honestly do not understand you. Neither do you provide any details/context or use correct terminology.

Do you even know what a PrivateKey is? If you access to your PrivateKey then you can use that to access all your Zils, disregarding of wallet software. If you instead only have access to Keystore AND password (you must have access to BOTH the keystore file AND the encryption password that you chose) then that works to.

You can import these secrets into another Zilliqa wallet if Zhip does not function properly on your phone. For example you can use ZilPay or Zillet, or Moonlet.

If you DID NOT backup your PrivateKey (or Keystore file with correct Encryption Password) - then you have lost access to your Zils. Because you did not backup even though you stated that you did when you checked all the checkboxes in Zhip that said that you understood that you had to backup these secrets to a secure location.