[error code 13] Internal server error on authentication

[jackbillstrom]

I'm submitting a ...

• bug report ?
• feature request
• question about the decisions made in the repository
• question about how to use this project

Summary

While following the example code given, I tried to make my first request. (Used a python project to get set up with my tokens through a Google login dialog and copied the refreshtoken)

However I'm getting the error Error: 13 INTERNAL: Internal error encountered, see more below:

I used a invalid login_customer_id aswell and that returns as expected. Granted API-keys to a bigger project I have binded with Google Analytics as well, which permisions works well.

Other information

Code used

const {
    GoogleAdsClient,
    SearchGoogleAdsRequest,
    KeywordMatchTypeEnum,
  } = require("google-ads-node");
// // 1. Create a new client with valid authentication

const client = new GoogleAdsClient({
    client_id:'my-client-id',
    client_secret:'my-secret',
    refresh_token:'my-refresh-token',
    developer_token:'my-dev-token',
    login_customer_id:'123-456-7890',
});

async function example() {
    // 2. Load a Google Ads service
    const service = client.getService("GoogleAdsService");
    // 3. Create a request
    const request = new SearchGoogleAdsRequest();
    const result = await service.search(request)
        .then((data) => {
            return data.data
        })
        .catch((err) => {
        console.log("--- Error in search ---");
        console.log(err);
    })
}
example();

Error

Error: 13 INTERNAL: Internal error encountered.
    at Object.exports.createStatusError (/home/the-hive/node-reporter/node_modules/grpc/src/common.js:91:15)
    at Object.onReceiveStatus (/home/the-hive/node-reporter/node_modules/grpc/src/client_interceptors.js:1209:28)
    at InterceptingListener._callNext (/home/the-hive/node-reporter/node_modules/grpc/src/client_interceptors.js:568:42)
    at InterceptingListener.onReceiveStatus (/home/the-hive/node-reporter/node_modules/grpc/src/client_interceptors.js:618:8)
    at Object.onReceiveStatus (/home/the-hive/node-reporter/node_modules/google-ads-node/build/lib/interceptor.js:108:17)
    at InterceptingListener._callNext (/home/the-hive/node-reporter/node_modules/grpc/src/client_interceptors.js:568:42)
    at InterceptingListener.onReceiveStatus (/home/the-hive/node-reporter/node_modules/grpc/src/client_interceptors.js:618:8)
    at callback (/home/the-hive/node-reporter/node_modules/grpc/src/client_interceptors.js:847:24) {
  code: 13,
  metadata: Metadata { _internal_repr: {}, flags: 0 },
  details: 'Internal error encountered.'
}

[kritzware]

Hi @jackbillstrom, it looks like you're forgetting to set any properties on the SearchGoogleAdsRequest, e.g.

  request.setQuery(`
    SELECT
      campaign.id,
      campaign.name,
      campaign.status,
      segments.device,
      metrics.impressions,
      metrics.clicks,
      metrics.ctr,
      metrics.average_cpc,
      metrics.cost_micros
    FROM campaign
  `);
  request.setCustomerId("<customer-id>");

See if adding that snippet helps. Don't forget to substitute your customer id. Otherwise, if it still has the error Internal error encountered, there isn't much we can do unfortunately as this comes from Google's end.

I'd suggest contacting their support if the issue continues.

[jackbillstrom]

@kritzware First of all, many thanks for the quick answer. Second, it was helpful!

If you don't mind me asking further 🤓

Passing login_customer_id now and I'm querying approriate according to permssions right now, however it returned the following:

Error: 16 UNAUTHENTICATED: Authentication of the request failed.
  code: 16,
  metadata: Metadata {
    _internal_repr: {
      'google.ads.googleads.v3.errors.googleadsfailure-bin': [Array],
      'grpc-status-details-bin': [Array],
      'request-id': [Array],
      'error-code': [Array],
      location: [Array]
    },
    flags: 0
  },
  details: 'Authentication of the request failed.'
}

Any ideas? 👀

[kritzware]

@kritzware First of all, many thanks for the quick answer. Second, it was helpful!

No worries, glad that issue was resolved!

Any ideas? 👀

Authentication with the Google Ads API is quite complex, and difficult to get working initially (from experience). All I can suggest is double check the official documentation, and ensure you're definitely using the correct tokens/customer ids.

We also have a helper ui for generating a refresh token: https://refresh-token-helper.opteo.com/