Queries Zendesk for information about support tickets
See src/zendesk.coffee for full documentation.
In hubot project repo, run:
npm install hubot-zendesk --save
Then add hubot-zendesk to your external-scripts.json:
["hubot-zendesk"]HUBOT_ZENDESK_USER
HUBOT_ZENDESK_PASSWORD
HUBOT_ZENDESK_SUBDOMAIN
HUBOT_ZENDESK_LISTEN
hubot zendesk (all) tickets - returns the total count of all unsolved tickets. The 'all' keyword is optional.
hubot zendesk new tickets - returns the count of all new (unassigned) tickets
hubot zendesk open tickets - returns the count of all open tickets
hubot zendesk escalated tickets - returns a count of tickets with escalated tag that are open or pending
hubot zendesk pending tickets - returns a count of tickets that are pending
hubot zendesk list (all) tickets - returns a list of all unsolved tickets. The 'all' keyword is optional.
hubot zendesk list new tickets - returns a list of all new tickets
hubot zendesk list open tickets - returns a list of all open tickets
hubot zendesk list pending tickets - returns a list of pending tickets
hubot zendesk list escalated tickets - returns a list of escalated tickets
hubot zendesk ticket <ID> - returns information about the specified ticket