The /wp-admin/ > Popup Maker > Help & Support link returns a blank page instead of the support page
marklchaves opened this issue · 1 comments
Describe the bug
When you click Popup Maker > Help & Support from /wp-admin/, the main content goes blank except for an info notification message.
Here's the menu link that's supposed to make an API call and return the Popup Maker support page.
https://twenty-twentyone.local/wp-admin/edit.php?post_type=popup&page=pum-support
The API call doesn't return the support page content. See below.
Site information
Popup Maker version: 1.16.7
WordPress version: 6.0
PHP version: 8.0.12
Expected behavior
The support page content should display instead of a blank area.
Current behavior
The content area is blank except for the top info notification message.
See the screen capture below.
Steps to reproduce
See the description above. You can also manually check the API call.
- Paste this URL in a browser address bar: https://api.wppopupmaker.com/dashboard-support/?nouser=1&fname=jimi&lname=hendrix&email=jimi@andtheexperien.ce&url=https://jimihendrix.site and hit return.
- Confirm that no content displays (blank page).
- Remove all of the query parameters and hit return.
- Confirm that the support page content displays.
Adding any query parameter seems to stop any content from returning.
Errors
Additional context
Here's a screen capture.
This ended up being an API server issue. The API server occasionally goes down. I retested it today and the Popup Maker support page shows up now.
The test I did earlier with no query parameters was probably showing a cached copy of the support page. So, that was give me a false positive.
Closing this issue.