ProtonMail/ios-mail

iOS app not showing attachments some times

galqawala opened this issue · 3 comments

Describe the bug:
The iOS app doesn't show any attachment on some emails received. Some times they reappear later. Web client does show the attachments. Seems to affect at some (but not all) of the emails forwarded by https://simplelogin.io/. The messages are PGP encrypted.

Live App Version:
1.15.4 (5420)

Device + OS version
iPhone XR + iOS 14.8

Can you reproduce the problem each time?
No. Doesn't happen with every email. And sometimes the attachments start showing later.

Steps to reproduce the behavior:

  1. Use simplelogin.io
  2. Setup PGP
  3. Receive a message with an attachment
  4. ???
  5. Profit

Expected behavior
iOS app shows the attachment whenever web app does

Screenshots(If applicable)
pm-ios
pm-web

h-wb commented

I do have the same issue with emails forwarded from Simplelogin, sometimes it’s more than just attachements, the whole body won’t load.

I have this issue even with official mails from Proton (and with other providers). Just had to find an important document in a meeting and found the mail but was unable to open the attachment. Very frustrating.

iOs 17.1.2 Iphone 13 Pro
Proton Mail 4.10.1 (9228)

For example the Proton mail:
IMG_B40FC6A7DB7E-1
IMG_B660EF639895-1