Dry Shipper Losing Charge in 24 hours
Closed this issue · 8 comments
original purchase information @JillAshey
Wilkem Order #: 190723_0802417
Purchase Order #: 154420
Last update: 20190808
Qty Catalog# Unit price Unit
1 LINCY50910 $3,260.00 EA
Thermo Scientific Arctic Express 20 Dry Shipper, 10L LN2 Capacity
Subtotal: $3,260.00
Total: $3,260.00 +tax +charges
UPC CY50910
Manufacturer https://www.thermofisher.com/order/catalog/product/CY50910
Customer Service Contact - https://www.thermofisher.com/us/en/home/technical-resources/contact-us.CY50910.html?supportType=SL
Case #: 04632650.
Communicating with returns department, they will be sending a replacement shipper covered by our warranty. Our warranty on this shipper expires at the end of August.
New dry shipper (covered under warranty) arrived 8/10/22.
Information about our case with ThermoFischer:
WARRANTY- RA934349- PO 806163- STATE OF RHODE ISLAND MASTER- CASE 04632650 [ ref:_00D606yt2._5004z1g6EOB:ref ]
New shipper also appears to be broken. It doesn't hold a charge and a large amount of frost/condensation builds up on the lid and the sides. Called Tech Support and they are sending a technician out to look at it (date TBD, Jill will meet him). New case # is 4655429.
Another New Shipper was sent. Jill Ashey requested a new one and tested it. It has held charge for at least 48hours. @JillAshey please label this one as Shipper #2 and the original working one as Shipper #1
@JillAshey please track the total time Shipper #2 holds a charge
All shippers are labeled. Working shippers are # 1 and # 2, defective shippers are # 3 and # 4.
defective shippers # 3 and # 4 moved into CBLS 090 Field storage in case we need the transport cases or can fix the vacuum.