[Question/Help] Chatbot unable to answer, send alert to creator/owner
Closed this issue · 1 comments
LarsVlyminckx commented
Hello
I just found these videos on your website (https://recast.ai/companies "Check the top 4 bots").
I just saw this video (https://youtu.be/pz2QYNMB5_w "Service bot - HR chatbot") and I want to create it myself.
In the video they give an alert to the creator/owner if the bot doesn't know the answer. So he can give an correct answer instead of the bot gives an reply like "Sorry I don't know that".
Is there any tutorial or documents how to create this?
Thanks in advance
dbousque commented
Hi @LarsVlyminckx. You can setup a "fallback channel" in the 'Connect' tab of your bot.