SAP-archive/SAPConversationalAI

Fallback to SAP CEC doesn't work

Closed this issue · 4 comments

After the issue #65 has been resolved, I can assign a group (queue) now. But still the fallback to CEC doesn’t work. I don’t receive any incoming chat request in CEC.

I'm experiencing the exact same issue.

Hello guys we fixed the issue. Thank you for reporting the bug

Hello, we are currently facing a last problem, it will be fixed by tomorrow. Sorry again

I just tested it and i still don't recieve an incoming chat request in CEC. In Debug mode it says the fallback is triggered:

Fallback triggered

{
"type": "fallback",
"value": {
"channel_id": "cfdc5844-c48e-4353-8d7d-6b13e8639e9a",
"redirection_group": ""
}
}