Error: Request failed with status code 500

[gacortezia]

Hello,
I implemented a very simple Webchat with SAP CAI. After generate the connection informationg I just included into my SAPUI5 app with the following code:

`
if (!document.getElementById("cai-webchat")) {
var s = document.createElement("script");
s.setAttribute("id", "cai-webchat");
s.setAttribute("src", "https://cdn.cai.tools.sap/webchat/webchat.js");
s.setAttribute("channelId", "Channed Id Goes Here");
s.setAttribute("token", "Token Goes Here");
document.body.appendChild(s);
}

`
The icon appeared into my page but when I try to submit a message the chat shows "Couldn’t send this message" the error "Error: Request failed with status code 500" is displayed in the console.

Anyone has an idea of what is wrong?

Regards.

[JWandrocke]

Hi

This is not an easy answer. The 500 error is from the backend system. It could be the Token and the channel id is wrong. It could be a security issue. The code you have above show it is point to the production WebChat and not a local version. I have tried the script on product and it is working. Try using the script in the connect tab (using something like jsbin)

Hope this helps

[gacortezia]

Hi John,

Thanks you for your help. This week I tried to run the application again and It worked without any change. I believe that there were some issue in CAI server side.

Thank you.