🐛 Mobile - Bug Report from DDD | Auth issue with Apple ID
Closed this issue · 2 comments
Cc: @adamcogan @tkapa @Anton-Polkanov @zacharykeeping @SSWConsulting/sswadmin
(Copy of email RE: 🐛 Bug Report from DDD | Auth issue with Apple ID)
Hi @matt-goldman
As per our Teams on Sat, there is a weird auth bug when people try to sign into Rewards via their Apple ID. It gets stuck in a loop that only stops if you uninstall the app and start again.
This happened to at least 2 people that I spoke to.
Tasks
- Investigate
- Fix
- Follow up with Apple users to see if they can sign in with Apple ID (Penny, Tylah, Zach etc)
- Reply done to the email
Acceptance Criteria
- Meets Definition of Done
Environment
- Device: iPhone 15 Pro Plus
- OS: iOS
Screenshots
Figure: Log in error from Apple auth
#1 - Identity times out and gets stuck on a blank screen:
Figure: Attempt #1 at signing in through Apple ID – blank screen
#2 – Looks like it works but then it’s stuck spinning on the Rewards sign in page:
Figure: Attempt #2 at signing in through Apple ID – stuck on sign-in screen
Thanks!
Zac + Tylah have tested this on the mobile app + SugarLearning, and not had any issues.
This may no longer be an issue.
Closed by #577