rmt-cli sync issues
sahara101 opened this issue · 6 comments
Hello,
we cannot get the service rmt-server-sync to work. After some minute sit always sets itself to failed with this message:
Started Synchronize RMT with SCC.
SCC API request failed. Error details:
Request URL: https://scc.suse.com/connect/organizations/products?page=1
Response code: 0
Return code: operation_timedout
Response body:
RMT version 2.13
INFO: Downloading data from SCC
INFO: RMT version 2.13
INFO: Updating products
rmt-server-sync.service: Main process exited, code=exited, status=1/FAILURE
rmt-server-sync.service: Failed with result 'exit-code'.
Yet, is I run the command rmt-cli sync manually, it looks fine, no errors.
Any ideas? Thanks!
so it seams that starting the command from systemd as root or manually from any other user is giving the same error, timedout.
The complete path of the command is /usr/bin/ruby.ruby2.5 /usr/share/rmt/bin/rmt-cli sync
It is using the user _rmt
Starting the comand manually from root works every time, why is this?
If it works as root, but times out when run as another user it's most probably related to something that is in the ENV of the root user, but missing from the others. Or some sort of policy that doesn't allow other users to connect.
Does your system use a proxy?
yes, the system uses a proxy. But the weird part is that it fails also when starting it via systemctl restart rmt-server-sync.service.
The service is started from the root account.
Yes, but systemd services do not carry over the ENV of the root user to the process.
Could you please try to configure the proxy in /etc/rmt.conf?
Thank you, all good now. I tried to send the ENV to systemd, forgot that rmt.conf has the option
@sahara101 I'm closing this issue. Please open another issue if you run into issues.