Unable to find the navigation menu

Question

Unable to find the navigation menu

Opened this issue a year ago · 20 comments

Taqras commented a year ago

Addon used

Amazon VOD (plugin.video.amazon-test)
Browser Launcher (plugin.program.browser.launcher)

Addon version: 1.0.1+matrix.1

Account type

primevideo.com
amazon.(com/co.uk/de/jp)

System Setup (please provide the following information):

Hardware: Raspberry Pi 4 Model B Rev 1.5
OS version: Arch Linux ARM (6.1.62-1-rpi-ARCH)
Kodi version number: 21.0-BETA1(20.90.801)

Upload Logs

http://ix.io/4LZ9

Describe the bug

When I start the Prime Video (Amazon VOD) addon, it pulls up an error dialogue:
Title: "PrimeVideo error"
Content: "Unable to find the navigation menu for https://www.primevideo.com"
After selecting OK, everything hangs ("waiting symbol" displayed) for a few minutes. I press escape a few times, but I'm not sure if that helps :-) Then everything is back to normal; it drops me off in the Video library.

Answer 1 · 2024-01-19T20:57:19.000Z

I’m getting the same trying to use the addon to access Prime Video in Germany. Just that it says “amazon.de“ instead of “primevideo.com” in the error message.

Answer 2 · 2024-01-19T21:44:31.000Z

I am having the same issue with Kodi 20.3 and 1.0.3 since today - although I was not using it since last weekend when it worked without issues. I am also using it in Germany on a RPi4 with a custom OS.

Answer 3 · 2024-01-20T07:02:34.000Z

@KingNothing81 @anyc your issues are related to #721

Answer 4 · 2024-01-20T08:55:11.000Z

I also switched to "android" as data source and it works again. Thank you @Sandmann79 !

Does the android source have any downside? I guess it is more "stable" to stay compatible with older android devices.

Answer 5 · 2024-01-22T20:27:14.000Z

on windows everyting okey thanks

Answer 6 · 2024-02-07T15:34:09.000Z

same issue here,
LibreELEC (official): 10.0.4 (RPi4.arm)
Amazon VOD 1.0.2+matrix
2024-02-07 16:14:02.856 T:1456 ERROR : [Amazon VOD] web_api.py:340 Watchlist link not found
2024-02-07 16:14:04.905 T:1456 ERROR : [Amazon VOD] web_api.py:366 Unable to parse the navigation menu for https://www.primevideo.com
2024-02-07 16:14:04.908 T:1456 INFO : CPythonInvoker(16, /storage/.kodi/addons/plugin.video.amazon-test/default.py): script aborted
2024-02-07 16:14:05.318 T:1456 INFO : Python interpreter stopped
2024-02-07 16:14:05.333 T:1455 ERROR : GetDirectory - Error getting plugin://plugin.video.amazon-test/
2024-02-07 16:14:05.338 T:1016 ERROR : CGUIMediaWindow::GetDirectory(plugin://plugin.video.amazon-test/) failed

Answer 7 · 2024-02-07T16:07:35.000Z

@marcoriccine please update the addon to the latest version (1.0.5)

Answer 8 · 2024-02-17T20:20:07.000Z

window 11 again Unable to parse the navigation menu error

Answer 9 · 2024-03-04T03:22:59.000Z

Hi, I am getting this error as of two days ago. I am on version 1.0.5 ... I also tried the Android data source, but there is very little there to watch, just some kids stuff.

Answer 10 · 2024-03-04T23:59:35.000Z

@Sandmann79 Any idea's Thanks.

Answer 11 · 2024-03-05T11:18:49.000Z

@murnaz @bmentink i need a little more information from you:

the country where the primevideo account belongs to
is it also the same country where you watch?
connected through a proxy?
have you already logged in again?

Answer 12 · 2024-03-05T13:19:39.000Z

primevideo account to turkey
on the same country
I dont use proxy
I logged again and worksss sorry for false alarm
thanks

Answer 13 · 2024-03-05T19:59:17.000Z

Account is in New Zealand
Same country.
No Proxy
I have logged out/in several times, but the problem persists.

Answer 14 · 2024-03-07T20:06:09.000Z

@Sandmann79 Any idea's ? Thanks.

Answer 15 · 2024-06-23T06:53:49.000Z

@bmentink it's been a while, but is the issue still there?
If so, please log in to the addon again using at least version 1.0.7.

Answer 16 · 2024-06-24T18:47:17.000Z

I'm getting the same issue, version 1.0.8, log shows this:
2024-06-24 18:43:26.135 T:8875 error : [Amazon VOD] Watchlist link not found
2024-06-24 18:43:26.141 T:8686 info : Loading skin file: DialogConfirm.xml, load type: KEEP_IN_MEMORY
2024-06-24 18:43:27.673 T:8686 warning : CGUIWindowManager - HandleAction - ignoring action 107, because topmost modal dialog closing animation is running
2024-06-24 18:43:27.773 T:8875 info : Skipped 10 duplicate messages..
2024-06-24 18:43:27.773 T:8875 error : [Amazon VOD] Unable to parse the navigation menu for https://www.primevideo.com
2024-06-24 18:43:27.804 T:8874 error : GetDirectory - Error getting plugin://plugin.video.amazon-test/
2024-06-24 18:43:27.806 T:8686 error : CGUIMediaWindow::GetDirectory(plugin://plugin.video.amazon-test/) failed
2024-06-24 18:43:29.627 T:8686 info : Loading controller layout: /usr/share/kodi/addons/game.controller.keyboard/resources/layout.xml

Answer 17 · 2024-07-29T15:04:24.000Z

Hi, I have this issue with 1.0.9+matrix.1

Account Germany, watching in Germany.
No proxy.

With data source 'android' it works.

Answer 18 · 2024-07-31T02:11:31.000Z

I'm also experiencing the same issue on Prime UK. Android data stream also works for me.

Answer 19 · 2024-08-01T06:44:26.000Z

Same Prime Austria.
Platform: CoreELEC (Kodi) am Odroid N2+ G4 CoreELEC 21.0-Omega

Answer 20 · 2024-08-24T05:39:16.000Z

I had the same problem again. Logging out and back in did not help.
But I updated from LibreElec 11.0.6 (VOD plugin 1.0.9 IIRC) to LibreElec 12.0 (VOD 1.1.2) and then it worked again.